Project Coordinator: Patient, Family, Caregiver Experience

Job description

Union: Non-Union Number of Vacancies: 1 New or Replacement Position: New Site: Hydro Place - 700 University Avenue Department: PMH Administration Reports to: Manager, Strategic Projects Salary Range: $35.35 - $53.03 per hour Hours: 37.5 hours Per Week Shifts: Monday - Friday Status: Temporary Full-Time (1 year contract with possibility of renewal) Closing Date: September 15, 2026 Position Summary: The Patient, Family, Caregiver Experience (PFCE) Coordinator will be an integral member of the PFCE portfolio within the Department of Strategy & Transformation at the Princess Margaret Cancer Centre, which aims to improve the experience of patients and families at The Princess Margaret by leveraging insights from patient feedback while coordinating various initiatives and translating those insights into measurable improvement. They are a highly organized individual with background and experience in supporting healthcare-related projects. Primary responsibilities of this role include effective coordination and project planning as defined by portfolio priorities, implementation, documentation, monitoring and evaluation, support of the Patient Family Caregiver Experience Committee, and ongoing communication and strategic stakeholder/patient/caregiver engagement. This role will be in a hybrid work environment. Duties: Project Management and Data Reporting Coordinates end-to-end project management of multiple projects within a multi-disciplinary team environment. Assists with quantitative and qualitative information collection, reporting, and distribution – including data entry and data visualization (Excel). Liaises with all members of the team and committee/working groups to ensure project activities are coordinated. Prepares and maintains project plans, reports, presentations, executive summaries, and other key documents required to meet project objectives. Demonstrates appropriate decision-making when escalating and communicating issues during problem resolution/risk management. Reviews the analysis, interpretation, and reporting of information to ensure data quality/accuracy, as required. Patient Engagement Review and synthesize qualitative and quantitative patient reported experience metrics (PREMS) and other related feedback to support evidence-informed decisions and priority-setting. Provide coordination support for the Patient Family Caregiver Experience Committee, including liaising with patient partners who are on the Committee. Conduct patient follow up as necessary with empathy, professionalism, compassion, and discretion. Advise the team to ensure patient feedback is representative of the populations we serve to enhance equity. Proactively identifies opportunities for quality and experience improvement initiatives using available data and insights. Management Skills (Self and Other) Demonstrates strong writing and critical thinking skills. Promotes and fosters teamwork to achieve group goals and maintain partnerships across the institution. Solution-oriented/outcome-driven with a willingness to take initiative, coordinate tasks, and deliver high-quality outputs. Demonstrates ability to multi-task with strong attention to detail and manage competing priorities. Performs cross-functional and/or other duties consistent with the job classification, as assigned or requested. Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contravention’s of the Act, in a timely manner. At minimum, completion of a bachelors degree in health sciences, health administration, or recognized equivalent required. Masters degree in a related field preferred. Minimum 2 years experience in patient experience, quality improvement, project coordination, healthcare operations, program evaluation, or health services research. Experience with qualitative and quantitative data, dashboards, and reporting tools. Experience engaging directly with patients, caregivers, and families in a healthcare setting. Experience in oncology an asset. Excellent interpersonal, facilitation, and organizational skills required. Excellent analytical, problem recognition and resolution skills required. Excellent verbal and written communication skills required. Proficiency in Microsoft Office. Why join UHN? In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN. Competitive offer packages Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP ) Close access to Transit and UHN shuttle service A flexible work environment Opportunities for development and promotions within a large organization Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.) Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration. All applications must be submitted before the posting close date. UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application. UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known. We thank all applicants for their interest, however, only those selected for further consideration will be contacted. UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto. UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.