Project Coordinator - ServiceNow

Job description

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Job Title: Project Coordinator – ServiceNow Location: Belgrade, Serbia About the role We are seeking a skilled Project Coordinator to join our team and play a key role in ServiceNow implementation and ongoing platform optimization . In this role, you will act as a ServiceNow Subject Matter Expert (SME) , applying platform best practices, capabilities, and enhancements to help business teams achieve both operational and strategic goals. You will work closely with internal business stakeholders, developers, and cross‑functional project teams to gather requirements, configure and implement solutions, support go‑live activities, and drive continuous improvement within ServiceNow. The ideal candidate brings hands‑on ServiceNow experience , strong analytical and problem‑solving skills, and excellent communication abilities. Prior experience in Project Management, IT Support, or SaaS implementations —particularly within the restaurant, retail, or service industry —is a strong plus. Position Requirements Assist with the administration, configuration, and maintenance of the NCR Voyix ServiceNow instance Serve as a core contributor on ServiceNow implementation projects, supporting: Requirements gathering Solution design Configuration Testing Deployment Post go‑live support Collaborate with business and technical teams to translate business needs into functional ServiceNow solutions, leveraging out‑of‑the‑box capabilities whenever possible Support the onboarding of new clients, teams, and projects onto ServiceNow modules and workflows Configure and build: Dashboards, reports, and performance analytics Forms, workflows, business rules, and notifications Role‑based access and user management Assist with incident, request, problem, and change processes aligned with ITSM best practices Participate in data validation, data migration support, and UAT activities during implementations Provide comprehensive end‑user and stakeholder support, including: General inquiries Enhancement requests Issue triage, troubleshooting, and resolution Regularly review open cases and backlog items; clearly communicate priorities to ensure timely delivery and resolution Lead and facilitate recurring collaboration and status meetings with internal business and development teams Apply change management practices to support smooth platform releases and adoption Create, organize, and maintain process documentation, training materials, and knowledge articles to support adoption and scalability Essential Responsibilities Conduct and attend weekly requirements, design, and status meetings with business and development teams Support project tracking and milestone visibility for ServiceNow implementation and enhancement initiatives Provide metrics, KPIs, and status reporting to leadership, including adoption, performance, and backlog health Assist with post‑implementation support ( Hypercare ) and continuous improvement efforts Qualifications To be successful in this role, you should have: A minimum of 3 years of professional experience , preferably in: IT Support SaaS platform support Systems analysis or application support Hands‑on experience with or strong working knowledge of the ServiceNow platform , including: SPM module CSM module ITSM module Understanding of ServiceNow implementation fundamentals, including: Requirements gathering Configuration vs. customization best practices Testing and deployment support Solid understanding of Project Management principles , including task tracking, timelines, and stakeholder communication Experience working with both technical development teams and business stakeholders Strong problem‑solving skills and the ability to adapt in a fast‑paced implementation environment High attention to detail with strong research, analytical, and documentation skills Excellent written and verbal communication skills Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook); Power Apps knowledge is a plus Experience with QuickBase or similar platforms is a plus Nice to Have Experience supporting ServiceNow implementations or upgrades Exposure to ITIL concepts or ITIL certification Experience implementing or supporting enterprise SaaS platforms Familiarity with integrations, APIs, or data imports within ServiceNow Experience in the retail, restaurant, hospitality, or large‑scale food service industry , either as an operator or technology partner Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”