【Project Management】Occupier & Retail - Associate Director

Job description

Role Overview As an Associate Director in Project Management, you will lead the successful delivery of complex construction and workplace projects from inception to completion. You will be responsible for strategic planning, stakeholder management, governance, and execution, ensuring projects meet client expectations, quality standards, and budgetary targets. This role also includes portfolio oversight, team development, contributing to business growth and innovation, and overseeing invoicing processes through D-365 to ensure financial accuracy and compliance. Key Responsibilities Team Leadership & Development Mentor and develop junior project managers and team members through structured guidance, feedback, and performance reviews. Foster a collaborative and high-performing team culture that supports continuous learning and professional growth. Demonstrate inclusive leadership by recognizing diverse perspectives and encouraging open dialogue. Promote accountability, ownership, and ethical behavior across the team. Adapt coaching style to suit individual team members’ strengths, development areas, and working styles. Lead by example in demonstrating resilience, integrity, and a growth mindset. Client & Stakeholder Engagement Lead multidisciplinary project teams including clients, consultants, contractors, and suppliers. Serve as the primary point of contact for clients throughout all project phases. Facilitate effective communication and collaboration across all stakeholders through structured meetings, reporting, and documentation. Build and maintain strong relationships with internal and external stakeholders to ensure alignment and successful project outcomes. Project Strategy & Planning Develop and lead the overall project execution strategy, defining critical success factors and key performance indicators (KPIs). Drive strategic alignment of project goals with broader business objectives. Establish robust project governance frameworks, reporting structures, and control mechanisms for quality, safety, compliance, risk, and environmental management. Project Oversight & Governance Drive executive-level reporting and performance dashboards to support strategic decision-making across leadership. Lead the implementation of robust project controls covering schedule, cost, risk, and change management, ensuring alignment with organizational goals. Provide strategic direction for design development, ensuring compliance with client requirements, regulatory standards, and corporate objectives. Lead end-to-end procurement processes—from tender strategy to vendor selection—ensuring transparency, governance compliance, and value creation. Cultivate strong partnerships with consultants and vendors to drive accountability, performance, and continuous improvement. Financial Oversight Monitor project budgets and financial performance in collaboration with cost management team. Analyze cost drivers, manage variations, and report financial progress against budget. Support commercial negotiations and contract administration. Manage invoicing processes using D-365, including: Reviewing and validating invoice data for accuracy and completeness. Coordinating with finance teams to ensure timely submission and approval. Tracking invoice status and resolving discrepancies. Ensuring compliance with client billing requirements and internal financial controls. Construction Oversight Conduct regular site inspections to monitor safety, quality, and progress, ensuring alignment with design intent, statutory requirements, and project milestones. Collaborate closely with contractors, consultants, and site teams to proactively identify and resolve construction issues. Manage permitting processes and statutory submissions to ensure timely approvals. Business Development Contribute to business development initiatives, including proposal writing, client presentations, and market engagement to support growth and positioning. Collaborate with internal teams to identify new opportunities, develop tailored solutions, and respond to client needs with agility and insight. Demonstrate strategic thinking and commercial awareness in identifying trends, client priorities, and competitive differentiators. Capture and share lessons learned, benchmarking data, and best practices to drive continuous improvement across projects and teams. Resource Planning & Management Lead effective resource planning across projects to ensure timely delivery, cost efficiency, and alignment with business priorities. Collaborate with cross-functional teams to forecast resource needs, address skill gaps, and support team development and workload balancing. Requirements Construction related degree (e.g. Project Management, Construction Management, Design, Engineering, etc) or equivalent Minimum 10 years’ experience in project management or construction projects (e.g. project manager, construction manager, procurement, project manager, vendor, consultant etc.). Strong communication and leadership skills with experience in people management. Strong business acumen, with the ability to drive outcomes on behalf of clients, develop new business, leverage current opportunities, and coordinate with construction and design teams to meet deadlines and deliverables Experience in client management with solid experience in client facing environment that requires incumbent to utilise critical business development skills and advisory skills to enhance project delivery on value management, value engineering, and life cycle costing. Native-level proficiency in (local language), Business-level proficiency in English KPIs Conduct quarterly check-ins with direct reports to support career development, with Peakon survey feedback indicating increased engagement and clarity on growth opportunities. Set clear objectives during performance reviews, actively monitor progress, and apply insights to drive career growth and achieve professional goals. Successful project delivery by meeting agreed timelines, budgets, and quality standards, with outcomes reflected through client care score. Contribute to successful proposals or new client engagements, with measurable impact on revenue growth or market positioning. Maintain financial reporting through D-365, with 100% compliance to internal controls and client billing requirements. Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. Please find out more about us at #LI-MS1 Join our social media conversations for more information about Turner & Townsend and our exciting future projects: Twitter Instagram LinkedIn It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review. Turner & Townsend is a global professional services company with over 22,000 people in more than 62 countries. Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success. Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world. Please visit our website: Turner & Townsend は、62 か国以上で 22,000 人を超えるプロフェッショナルが在籍するグローバルなプロフェッショナルサービス企業です。 不動産、インフラ、エネルギー、天然資源の分野でクライアントと協働し、人々の生活をより良くする成果を共に創出しています。パートナーシップを通じて、世界で最も影響力のあるプロジェクトやプログラムを実現し、課題を機会へ、複雑さを成功へと導きます。 当社の提供サービスには、プログラム、プロジェクト、コスト、アセット、コマーシャルマネジメント、コントロール＆パフォーマンス、調達・サプライチェーン、ネットゼロ対応、デジタルソリューションなどがあります。 当社は、世界最大の商業不動産サービス・投資会社である CBRE Group, Inc. を主要株主とし、パートナーが重要な少数株主として参画しています。Turner & Townsend と CBRE は協力し、世界各地の市場で最上級のプログラム、プロジェクト、コストマネジメントを提供しています。 詳細は当社ウェブサイトをご覧ください: