Project Management Team Lead

Job description

Want to be a part of a company that’s making a difference? We’re a growing global tech company, with huge potential for curious and caring minds, committed to each other, to deliver solutions that protect people and the planet for future generations. Our team of experts are focused on creating meaningful impact and making a real difference for our customers. 🌍 Impact: A strong connection to our mission through product, customer and impact is essential. We protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces. 💡 Innovation: Trusted by over 11,000 customers, you’ll have the chance to work with industry experts and thought leaders, dedicated to driving positive change. We believe in fostering a trusting environment that empowers our team to grow, innovate, and succeed. 📈 Growth: Connect commercial growth to personal growth opportunities. Benefit from a wide range of learning opportunities for ambitious professionals seeking development in a rapidly expanding sector. We're on a mission to protect people and the planet by building and deploying transformative software. We need everyone's energy and commitment, regardless of region or rank, to make that mission a reality for millions more customers. Our culture code , a set of principles that underpins our values, is our commitment to each other and working better together. Join EcoOnline and be part of a mission dedicated to driving positive change. Read on to learn more about the opportunity and how you can have a positive impact! About the Role As Project Management Team Lead, you will lead and develop the Nordic Project Management function, helping EcoOnline deliver successful customer implementations, strategic projects and transformation initiatives across the region. You will be responsible for leading, coaching and developing a team of Project Managers, while also taking a hands-on role in complex customer engagements, portfolio governance, escalations and strategic delivery initiatives. This is not a purely managerial position. The successful candidate will remain actively involved in complex delivery challenges, customer escalations, project governance, delivery planning and strategic customer initiatives, helping teams navigate ambiguity and drive successful outcomes. This role offers a unique opportunity to shape how Professional Services delivers customer value across the Nordics, influence the future of customer delivery and build leadership capability within a growing international SaaS organisation. You will work closely with senior leaders, strategic customers and cross-functional teams, helping to drive operational excellence, improve delivery performance and strengthen customer outcomes across the region. Unlike many people leadership roles, you will remain closely involved in delivery challenges, customer escalations, project planning and strategic customer initiatives. We are looking for someone who is comfortable taking ownership, making decisions and bringing recommendations rather than simply escalating issues. You will play a key role in helping EcoOnline strengthen customer relationships, improve project outcomes and support organisations in creating safer, healthier and more sustainable workplaces. Key Responsibilities: Lead, coach and develop the Nordic Project Management team, creating a culture of ownership, collaboration, continuous learning and high performance. Oversee complex customer implementations and strategic projects, ensuring delivery within agreed scope, timelines, budgets and quality expectations. Drive consistent project governance, portfolio visibility, forecasting, resource planning and risk management across customer delivery activities. Act as a senior escalation point for customer engagements, supporting executive stakeholder communication and protecting customer outcomes. Partner with Customer Success, Sales, Solutions, Product and Support to ensure strong delivery-commercial alignment and measurable customer value. Drive modern ways of working through AI, automation, data-driven decision making and continuous improvement initiatives across Professional Services. Support project estimation, scope management, commercial discussions, delivery planning and strategic customer opportunities, while helping teams make effective decisions and manage delivery risk. Build delivery capability, standardisation and best practices across the Nordic Professional Services organisation. What we're looking for: Typically 5+ years of experience in Project Management, Customer Delivery, Professional Services or Programme Management, ideally within SaaS, software or technology environments. Previous people leadership, team leadership or significant coaching and mentoring experience, with a passion for developing others and building high-performing teams. Strong customer delivery experience, including working directly with senior stakeholders, managing escalations and driving successful project outcomes. Strong commercial awareness, with experience balancing customer requirements, delivery realities, project economics and long-term customer success. Confidence working with estimation, forecasting, resource planning, scope management, assumptions and risk assessment. Ability to influence without direct authority and build strong relationships across internal teams and customer organisations. A strong ownership mentality with a bias for action, decision-making and problem solving. A strong digital mindset and interest in using AI, automation and modern collaboration tools to improve planning, reporting, communication and delivery quality. Fluency in English is required, and proficiency in a Nordic language is strongly preferred. Bachelor's degree or equivalent practical experience; PRINCE2, PMP, Agile or Scrum certifications would be beneficial. Our Benefits: We offer a variety of global benefits which are listed below! Please note a country-specific breakdown will be provided during your interview process. 🌴 Generous Paid Time Off 🍼 Extended Parental Leave ❤️‍🩹 Robust Health Coverage 💡 Accelerated Learning Paths 🧘‍♂️Team Wellness Initiatives 📆 Company-wide Events 🌎 Employee Resource Groups ⭐️ Recognition awards EcoOnline is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels safe and empowered to be themselves. Our Talent Acquisition team reviews all applications and believes in the potential of individuals who may not meet all the specific requirements but demonstrate the attitude, alignment with our values and drive to succeed. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need any assistance due to a disability, please speak to your talent acquisition partner. While EcoOnline may occasionally partner with professional recruitment agencies, we will never ask or require candidates to pay for CV writing, career coaching, recruitment services or any part of our hiring process . If you are contacted by someone claiming to represent EcoOnline and are unsure whether the opportunity is legitimate, please exercise caution and verify the communication through our official careers page or by contacting us directly. #LI-Hybrid