Project Manager

Job description

The RISE mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their industries. From very humble beginnings and with a desire to carry out our mission, we have grown to serve business and wholesale customers in Cebu, Manila, and Davao. Our business customers come from varying industries, such as real estate, IT, and business process outsourcing, to name a few. Nonetheless, they all have one thing in common: they require high-quality service and great customer support. To deliver the best customer experience, RISE works exclusively with technical services company Pathfinders, through which we maintain our benchmark average of 1.8 weeks installation time for business clients. Together, we operate GetaFIX, the biggest Internet eXchange in the Philippines that helps the efficiency of content and connectivity in the country. We also operate Open Access Network, a Fiber as a Service offering that helps reduce complexity for developers and telecommunication companies while increasing customer satisfaction. Throughout the group, we foster a performance-based culture, where team members are encouraged to take ownership and exceed expectations for their projects. We practice transparency by conducting regular check-ins and quarterly performance reviews, which helps us achieve goals and continuously advance together. We promote work-life balance and have team activities, such as monthly get-togethers to celebrate our wins, and sponsor work-related training and conferences. Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us. The Project Manager is accountable for high level orchestration of the various internal and external teams to ensure best practice work is being delivered efficiently and on time. The PM will also be the Point of Contact (POC) for reporting and the coordinator of resource allocation (i.e. teams and significant assets e.g. OTDR, vans). At RISE, PMs are also expected to clear roadblocks to support their teams. PM will typically work with the Engineering Manager and Project Engineers, as well as any other assigned resources such as 3rd parties. The PM is responsible for getting all project data from Project Engineers and liaise with them to allocate the resources to ensure that the services delivered to customers are within the set standards and on-time. PM has responsibility of the timelines issued to client groups (e.g. Customer, Sales, SAQ, Management). Also, the PM acts as the initial liaison between technical leads and internal stakeholders during projects (survey requests, installs, fault rectification) and serves as primary point of contact for internal customers (Sales, SAQ). This role will facilitate the movement of tasks from accepting, assigning, scheduling, different requests from other departments for Survey Requests, Installation Requests, as well as coordinating with relevant Building Administration, external government bodies, and daily activities for the Site Ops Team and provide updates to Leads/Management and submitting monitoring reports The RISE mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their industries. From very humble beginnings and with a desire to carry out our mission, we have grown to serve business and wholesale customers in Cebu, Manila, and Davao. Our business customers come from varying industries, such as real estate, IT, and business process outsourcing, to name a few. Nonetheless, they all have one thing in common: they require high-quality service and great customer support. To deliver the best customer experience, RISE works exclusively with technical services company Pathfinders, through which we maintain our benchmark average of 1.8 weeks installation time for business clients. Together, we operate GetaFIX, the biggest Internet eXchange in the Philippines that helps the efficiency of content and connectivity in the country. We also operate Open Access Network, a Fiber as a Service offering that helps reduce complexity for developers and telecommunication companies while increasing customer satisfaction. Throughout the group, we foster a performance-based culture, where team members are encouraged to take ownership and exceed expectations for their projects. We practice transparency by conducting regular check-ins and quarterly performance reviews, which helps us achieve goals and continuously advance together. We promote work-life balance and have team activities, such as monthly get-togethers to celebrate our wins, and sponsor work-related training and conferences. Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us. The Project Manager is accountable for high level orchestration of the various internal and external teams to ensure best practice work is being delivered efficiently and on time. The PM will also be the Point of Contact (POC) for reporting and the coordinator of resource allocation (i.e. teams and significant assets e.g. OTDR, vans). At RISE, PMs are also expected to clear roadblocks to support their teams. PM will typically work with the Engineering Manager and Project Engineers, as well as any other assigned resources such as 3rd parties. The PM is responsible for getting all project data from Project Engineers and liaise with them to allocate the resources to ensure that the services delivered to customers are within the set standards and on-time. PM has responsibility of the timelines issued to client groups (e.g. Customer, Sales, SAQ, Management). Also, the PM acts as the initial liaison between technical leads and internal stakeholders during projects (survey requests, installs, fault rectification) and serves as primary point of contact for internal customers (Sales, SAQ). This role will facilitate the movement of tasks from accepting, assigning, scheduling, different requests from other departments for Survey Requests, Installation Requests, as well as coordinating with relevant Building Administration, external government bodies, and daily activities for the Site Ops Team and provide updates to Leads/Management and submitting monitoring reports Qualifications Knowledgeable in inside plant and outside plant passive optical networks (or similar) Ability to work under high pressure situations Strong communication skills Strong OSP/ISP and/or fiber skills Adaptable and can work with minimum supervision Strong command of English Strong documentation skills and can use Google Suites or MS Office Preferred Degree in relevant area Experience on GPON networks would be advantageous International experience Knowledgeable in telecommunications system design At least 2 years experience in a senior role with team leadership, supervisory and/or vendor management Working conditions Travel may be required Overtime may be required to meet deadlines Shift schedule as determined by line head On-call duties will apply After hours obligations may apply Will be working outdoors in some cases Hiring Process Our team recognizes the importance of your candidacy, and we want to ensure that your application receives the attention it deserves. We aim to give our applicants a good experience by being timely, efficient, and direct. Rest assured that your application will be carefully reviewed and processed promptly. Privacy Statement RISE is committed to protecting your personal information. Your information will be collected, used and may be shared by RISE with third party service providers to serve lawful purposes, for RISE recruitment process, including processing of data by third party when required. Your information shall be held only as long as necessary to achieve the purpose for which it is collected. The use and transfer of your information will be strictly in accordance with the applicable data privacy law and in line with our privacy policy available at RISE Privacy Policy. Further, by clicking Apply, you agree and acknowledge that you have read RISE’s privacy policy and fully understand your rights to access, correct or withdraw your information anytime. The RISE mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their industries.From very humble beginnings and with a desire to carry out our mission, we have grown to serve business and wholesale customers in Cebu, Manila, and Davao. Our business customers come from varying industries, such as real estate, IT, and business process outsourcing, to name a few. Nonetheless, they all have one thing in common: they require high-quality service and great customer support.To deliver the best customer experience, RISE works exclusively with technical services company Pathfinders, through which we maintain our benchmark average of 1.8 weeks installation time for business clients. Together, we operate GetaFIX, the biggest Internet eXchange in the Philippines that helps the efficiency of content and connectivity in the country. We also operate Open Access Network, a Fiber as a Service offering that helps reduce complexity for developers and telecommunication companies while increasing customer satisfaction.Throughout the group, we foster a performance-based culture, where team members are encouraged to take ownership and exceed expectations for their projects. We practice transparency by conducting regular check-ins and quarterly performance reviews, which helps us achieve goals and continuously advance together. We promote work-life balance and have team activities, such as monthly get-togethers to celebrate our wins, and sponsor work-related training and conferences.Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us. The RISE mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their industries.From very humble beginnings and with a desire to carry out our mission, we have grown to serve business and wholesale customers in Cebu, Manila, and Davao. Our business customers come from varying industries, such as real estate, IT, and business process outsourcing, to name a few. Nonetheless, they all have one thing in common: they require high-quality service and great customer support.To deliver the best customer experience, RISE works exclusively with technical services company Pathfinders, through which we maintain our benchmark average of 1.8 weeks installation time for business clients. Together, we operate GetaFIX, the biggest Internet eXchange in the Philippines that helps the efficiency of content and connectivity in the country. We also operate Open Access Network, a Fiber as a Service offering that helps reduce complexity for developers and telecommunication companies while increasing customer satisfaction.Throughout the group, we foster a performance-based culture, where team members are encouraged to take ownership and exceed expectations for their projects. We practice transparency by conducting regular check-ins and quarterly performance reviews, which helps us achieve goals and continuously advance together. We promote work-life balance and have team activities, such as monthly get-togethers to celebrate our wins, and sponsor work-related training and conferences.Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.The Project Manager is accountable for high level orchestration of the various internal and external teams to ensure best practice work is being delivered efficiently and on time. The PM will also be the Point of Contact (POC) for reporting and the coordinator of resource allocation (i.e. teams and significant assets e.g. OTDR, vans). At RISE, PMs are also expected to clear roadblocks to support their teams. PM will typically work with the Engineering Manager and Project Engineers, as well as any other assigned resources such as 3rd parties. The PM is responsible for getting all project data from Project Engineers and liaise with them to allocate the resources to ensure that the services delivered to customers are within the set standards and on-time. PM has responsibility of the timelines issued to client groups (e.g. Customer, Sales, SAQ, Management). Also, the PM acts as the initial liaison between technical leads and internal stakeholders during projects (survey requests, installs, fault rectification) and serves as primary point of contact for internal customers (Sales, SAQ). This role will facilitate the movement of tasks from accepting, assigning, scheduling, different requests from other departments for Survey Requests, Installation Requests, as well as coordinating with relevant Building Administration, external government bodies, and daily activities for the Site Ops Team and provide updates to Leads/Management and submitting monitoring reports Hiring ProcessOur team recognizes the importance of your candidacy, and we want to ensure that your application receives the attention it deserves. We aim to give our applicants a good experience by being timely, efficient, and direct. Rest assured that your application will be carefully reviewed and processed promptly.Privacy StatementRISE is committed to protecting your personal information. Your information will be collected, used and may be shared by RISE with third party service providers to serve lawful purposes, for RISE recruitment process, including processing of data by third party when required. Your information shall be held only as long as necessary to achieve the purpose for which it is collected. The use and transfer of your information will be strictly in accordance with the applicable data privacy law and in line with our privacy policy available at RISE Privacy Policy. Further, by clicking Apply, you agree and acknowledge that you have read RISE’s privacy policy and fully understand your rights to access, correct or withdraw your information anytime.