Project Manager

Job description

# **About the Role** vdBA SecureOps is building a security-led managed services practice for life sciences clients. The Project Manager owns the delivery of client projects — onboardings, migrations, and infrastructure/security rollouts — keeping them on scope, on time, and on budget. We’re looking for someone who has done this at an existing MSP, in a multi-client environment, not an internal-only PMO. # **Key Responsibilities** **Project Delivery & Ownership** - Own end-to-end delivery of client projects — onboardings, migrations, rollouts, and infrastructure/security implementations — from kickoff through closeout. - Build and maintain project plans, timelines, budgets, and resource schedules; keep projects on scope, on time, and on budget. - Coordinate engineers, client stakeholders, and vendors to keep work moving and dependencies unblocked. **Client & Stakeholder Management** - Serve as the primary point of contact for clients during active projects — running kickoffs, status updates, and closeouts. - Set and manage expectations on scope, timeline, and deliverables; communicate changes and risks clearly and early. - Partner with client success on smooth handoffs from sold deal to delivery to steady-state support. **Process, Tooling & Documentation** - Manage projects in the PSA (ConnectWise or similar), keeping tasks, time, and status accurate and current. - Maintain project documentation — SOWs, project plans, RAID logs, change requests, and closeout documents. - Standardize and improve project delivery templates, playbooks, and processes as the practice scales. **Resource & Financial Coordination** - Coordinate engineering resourcing across concurrent projects with service desk and engineering leadership. - Track project profitability, hours burn, and scope changes; flag overages and change orders promptly. - Report project health, milestones, and risks to leadership. **Cross-Functional Coordination** - Act as connective tissue across engineering, security, and client success so project commitments are delivered operationally. - Escalate and drive resolution of cross-functional blockers. - Feed recurring project issues back into process and template improvements. # **Qualifications** **Required** - Must come from an existing MSP — direct experience managing client-facing IT projects in a multi-client managed-services environment, not internal-only PMO work. - Proven track record delivering IT projects on time, on scope, and on budget (onboardings, migrations, infrastructure/cloud/security rollouts). - Strong command of project management fundamentals: planning, scheduling, budgeting, scope/change management, and risk management. - Hands-on experience with a PSA (ConnectWise or similar) for project and time management. - Excellent communication and stakeholder-management skills — comfortable running client-facing meetings. - Highly organized and detail-oriented, able to juggle multiple concurrent projects. - Located in the Central time zone (preferred) or in/near Boston, San Francisco, or San Diego / Orange County / Los Angeles. **Preferred** - PMP, CAPM, PRINCE2, or similar project management certification. - Experience serving life sciences or biotech industries. - Familiarity with Microsoft 365/Azure migrations and security/compliance projects (SOC 2, HIPAA, HITRUST). - Experience in a security-led MSP environment. - Familiarity with project/portfolio and collaboration tooling (e.g., Asana, Smartsheet, Microsoft Project). **What We’re Looking For** - A driver who keeps projects — and people — moving without dropping the details. - A clear, calm communicator clients trust to run their project. - A fast learner who is energetic and adaptable in a fast-growing environment. *vdB&A is an equal opportunity employer. We welcome and consider qualified applicants regardless of race, religion, gender identity, sexual orientation, disability, or any other status protected by applicable law.*