Project Manager

Job description

**The Company** **2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆** SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities. Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers. Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America. We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success. Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence. **Join our award-winning team in transforming an essential industry that powers communities across the Americas.** ****🌱** The Role** We're looking for a Project Manager who genuinely enjoys the craft of delivery - someone who gets energized by building strong client relationships, untangling complex problems, and making sure projects land on time and on budget. In this role, you'll lead enterprise SaaS implementations for utility clients across North America, serving as their trusted advisor from kickoff through go-live. You'll work closely with clients and internal teams, balancing competing priorities while keeping projects on track financially and operationally. This is a highly visible, client-facing role where your communication and leadership skills matter just as much as your project management chops. ✈️ This role involves periodic travel to client sites across the US and Canada. You'll need to be able to travel freely between both countries. *We evaluate candidates against our PM I-III competency framework throughout the process, so we can ensure the right leveling based on your experience. We typically hire at the PM I and PM II levels, though we do bring on PM IIIs when candidates bring direct utility industry experience to the table.* ### 🎯 What You'll Be Doing: - Leading enterprise SaaS Implementations using SpryPoint's hybrid delivery methodology - Building and maintaining realistic project schedules with accurate task assignments, effort tracking, and clear ownership - Managing project financials end-to-end - budgets, revenue forecasting, effort estimation and variance tracking - Coordinating with Professional Services and Development teams to balance workloads and define clear timelines - Owning scope change conversations with clients, evaluating impact against schedules, contingencies and acceptance criteria - Keeping project documentation detailed, accurate and aligned to SOW requirements - Communicating confidently with client stakeholders at all levels, including executive leadership - Navigating resource allocation across a matrix organization with multiple concurrent projects ### 🚀 What You Bring: - 3+ years of enterprise project management experience - Strong financial acumen - you're comfortable owning a budget and forecasting effort and revenue - Familiarity with both waterfall and agile methodologies; hybrid experience is a plus - Exceptional communication and relationship-building skills - you can influence at every level, from project teams to the C-suite - A highly organized, detail-oriented approach with strong written and documentation skills - Comfortable working in a fast-paced environment, managing multiple client-facing projects at once - Post-secondary degree or diploma, preferably in project management or business administration - PMP, CAPM, or a comparable designation (active or in progress) is an asset ### 🌟 What Sets You Apart: - Experience in or strong familiarity with the utilities industry (electric, water, wastewater, gas, sanitation) - *this is required for PM III consideration* - Familiarity with management information systems such as CIS, WAMS, MWM, or GIS - Experience with web-based portfolio or project management tools