Project Manager

Job description

ABOUT US Contáctica is the leading Martech Creative Agency in Puerto Rico, a strong challenger in Latin America, and a dynamic catalyst for growth in the U.S. mainland. For over 20 years we have challenged the status quo and accelerated the evolution of visionary companies and their teams by delivering pioneering knowledge, transformative Martech Solutions, and full-spectrum Marketing Agency Services. With headquarters in Puerto Rico and Colombia, and a closely integrated team working from across ten countries, we are uniquely positioned to serve key industries such as Banking, Insurance, and Consumer Packaged Goods (CPGs), while tackling the most complex brand, product, and business challenges of today and tomorrow. In 2025, as we enter a new era of Hyper-Evolution, we are passionately committed to drive growth and innovation by leveraging the Power of Humanity + Artificial Intelligence. Our unwavering focus remains untouched: to provide exceptional business outcomes through Strategic-Thinking, Creativity, and Deep Client Insight, augmented by Cutting-Edge Technologies. If you share our Beliefs—and are committed to Act on them fully—we invite you to read the requirements of this position and consider applying. JOB DESCRIPTION We are looking for a strategic and versatile Project Manager to join our team. This role is perfect for someone who thrives in dynamic environments, can balance structure with creativity, and is passionate about transforming complexity into clarity—and plans into results. You’ll lead a variety of digital and traditional projects from start to finish, ensuring they are delivered on time, on budget, and exceeding expectations. From launching new platforms to rolling out strategic campaigns, you’ll be at the center of it all—connecting teams, clients, and outcomes. KEY RESPONSIBILITIES Plan, lead, and execute projects end-to-end, creating clear timelines, scopes, budgets, and team workflows. Drive production processes for web, app, and omnichannel marketing projects, ensuring timely and high-quality delivery. Assign and guide tasks across multidisciplinary internal teams and external collaborators, keeping all contributors aligned and energized. Own financial performance of your projects: estimate costs, control budgets, negotiate with suppliers, and ensure profitability. Communicate with clarity and confidence : manage expectations with clients and stakeholders, while ensuring strategic proposals are implemented with excellence. Anticipate and mitigate risks , always staying two steps ahead to keep projects on track. Ensure quality across all deliverables , pushing for high standards and ensuring consistency with the brief and objectives. Collaborate cross-functionally with Strategy, Accounts, Data, and Creative teams to unlock the best outcomes. Manage suppliers and external teams , including the secure and strategic handling of sensitive and confidential information. Constantly improve how we manage projects, suggesting better ways to plan, execute, and measure success. Adapt and lead across multiple project types—from digital campaigns to traditional activations. QUALIFICATIONS 3+ years of experience managing projects in digital and/or traditional marketing environments. Bachelor's degree in Business, Communications, Project Management, or similar. PMP certification is a plus. Solid grasp of project management tools (Trello, Monday, etc.) and digital production workflows. Strong financial acumen: ability to estimate, track, and optimize project budgets. Excellent communication and interpersonal skills for team leadership and client-facing work. High adaptability to shifting priorities, with strong organizational and time management skills. A proactive, hands-on problem solver who thrives in fast-paced, high-accountability settings. Comfortable navigating web and app development processes. A team player with a strong sense of ownership and follow-through. A plus: experience in creative agencies, media environments, or martech solutions. LOCATION AND WORK ENVIRONMENT This position offers the flexibility to work mostly remotely, allowing you to connect with our teams and clients from anywhere in North or Latin America. While you can be based anywhere in the Americas, we have a strong preference for candidates located in Puerto Rico or Colombia due to strategic alignment with our core operational regions as well as in person collaboration with the CEO. This setup is designed to foster a dynamic and flexible work environment while maintaining close collaboration with our teams across our major hubs. Periodic travel will be required to engage directly with teams and clients, ensuring you have the opportunity to strengthen relationships and foster teamwork. Additionally, regular team get-togethers and strategic off-site meetings are part of our culture to promote synergy, brainstorming, and alignment with our company's vision and goals. START THE JOURNEY If you share our beliefs—and are committed to act on them fully—we invite you to apply to join our team and experience the thrill of working in a fast-paced, cutting-edge, mostly remote environment. Apply here and start the journey . Please include a personal letter with your application explaining why you're the best person for this position. ___________________________________________________________________________________________________________________________ We are Contáctica, a technology and creativity company tackling the most complex brand, product, and business challenges of today and tomorrow while serving key industries such as banking, insurance, and consumer packaged goods (CPGs).