Project Manager

Job description

Job Responsibilities Lead end-to-end delivery of the central CRM platform initiative, from current-state assessment to implementation and optimisation Review existing systems, platforms, and data flows to identify gaps, redundancies, and integration opportunities Define and drive the CRM roadmap, ensuring standardised data structures, workflows, and scalable architecture Translate business requirements into functional and technical solutions within Microsoft Dynamics Oversee system integration, working with Group IT and vendors to connect CRM with enterprise platforms Drive data migration, cleansing, and governance to ensure high-quality, analytics-ready lifecycle data Lead automation and workflow design to improve efficiency and enhance customer journey management Manage project delivery (timeline, risks, testing, and stakeholder engagement), including hands-on involvement in solutioning and UAT Job Requirements Bachelor’s degree in Information Systems, Computer Science, Business or related field Minimum 5 to 8 years of experience in project management, preferably in CRM transformation or system implementation projects Strong hands-on experience with Microsoft Dynamics CRM, in configurations, workflows, integrations and testing Strong understanding of data architecture, data governance, and lifecycle management in CRM environments Experience in system integration (APIs, middleware, or similar) and working with technical teams/vendors Strong problem-solving and solutioning skills, with the ability to bridge business and technical requirements Familiarity with automation tools, reporting dashboards (e.g., Power BI), and analytics-driven decision frameworks is a plus Ability to work cross-functionally and manage multiple priorities in a fast-paced environment