Project Manager (BAU)

Junior Project Manager – BAU & Support OperationsRole OverviewWe are looking for a Junior Project Manager to manage BAU operations and support teams, acting as the primary point of contact for day-to-day queries from multiple stakeholders, including senior leadership. The role is delivery and communication focused, not a hands-on engineering role.Key Responsibilities (Mandatory)· Own BAU operations for assigned platforms/projects· Manage support queues, prioritize incoming BAU queries and incidents· Coordinate with L1/L2/L3 teams to ensure SLA and TAT adherence· Act as the single point of contact for stakeholders, including senior executives· Run daily/weekly BAU calls, status updates, and escalation management· Prepare and share BAU dashboards, incident reports, and executive summaries· Handle production issues, root cause coordination, and post-incident reviews· Maintain PM artifacts such as RAID logs, status reports, and action trackersRequirementsRequired Experience· 2–5 years of experience as Junior Project Manager, PMO, Operations Manager, or Delivery Coordinator· Hands-on BAU / Support team management experience (non-negotiable)· Strong stakeholder communication and expectation management skills· Experience handling escalations and executive-facing communicationGood to Have· Exposure to data platforms, analytics, or Snowflake· Basic understanding of data engineering concepts· Experience working with technical delivery teamsWhat This Role Is Not· Not a data engineering role· Not a hands-on coding role· Not a senior project or program manager role

Junior Project Manager – BAU & Support Operations

Role Overview

We are looking for a Junior Project Manager to manage BAU operations and support teams, acting as the primary point of contact for day-to-day queries from multiple stakeholders, including senior leadership. The role is delivery and communication focused, not a hands-on engineering role.

Key Responsibilities (Mandatory)

· Own BAU operations for assigned platforms/projects

· Manage support queues, prioritize incoming BAU queries and incidents

· Coordinate with L1/L2/L3 teams to ensure SLA and TAT adherence

· Act as the single point of contact for stakeholders, including senior executives

· Run daily/weekly BAU calls, status updates, and escalation management

· Prepare and share BAU dashboards, incident reports, and executive summaries

· Handle production issues, root cause coordination, and post-incident reviews

· Maintain PM artifacts such as RAID logs, status reports, and action trackers

Requirements

Required Experience

· 2–5 years of experience as Junior Project Manager, PMO, Operations Manager, or Delivery Coordinator

· Hands-on BAU / Support team management experience (non-negotiable)

· Strong stakeholder communication and expectation management skills

· Experience handling escalations and executive-facing communication

Good to Have

· Exposure to data platforms, analytics, or Snowflake

· Basic understanding of data engineering concepts

· Experience working with technical delivery teams

What This Role Is Not

· Not a data engineering role

· Not a hands-on coding role

· Not a senior project or program manager role

Unison Consulting was launched in Singapore on September 2012, the hub of the financial industry, with innovative visions in the technocratic arena. We are a boutique next-generation Technology Company with strong business-interests in Liquidity risk, Market Risk, Credit Risk and Regulatory Compliance. Unison provides technology consulting and services to implement Risk Management and Risk Analytics System for Financial Institutions. Our services suite comprises of Techno-Functional consulting, systems integration, Business Intelligence, information management, and custom development of IT solutions, plus project management expertise for financial institutions. We have expertise in latest cutting edge technology to achieve better total cost of ownership. Through our qualified professionals, we assist you drive your unique risk management strategies, whether that means efficient monitoring, improving risk appetite of the financial institutions, complying with regulations, or capturing growth opportunities through innovation, this is what maximizes your decision taking potential. At Unison Consulting, we view clients as partners, and our success is only measured by the success of our partners. So we put it all on the table in order to exceed expectations. Our staff consists of young, energetic and innovative consultants who are never afraid to challenge the conventions and push the boundaries in an effort to help our clients. For every project, no matter how large or how small, we strive to not only meet your needs, but deliver a showcase in your field.

Unison Consulting was launched in Singapore on September 2012, the hub of the financial industry, with innovative visions in the technocratic arena. We are a boutique next-generation Technology Company with strong business-interests in Liquidity risk, Market Risk, Credit Risk and Regulatory Compliance. Unison provides technology consulting and services to implement Risk Management and Risk Analytics System for Financial Institutions.

Our services suite comprises of Techno-Functional consulting, systems integration, Business Intelligence, information management, and custom development of IT solutions, plus project management expertise for financial institutions. We have expertise in latest cutting edge technology to achieve better total cost of ownership. Through our qualified professionals, we assist you drive your unique risk management strategies, whether that means efficient monitoring, improving risk appetite of the financial institutions, complying with regulations, or capturing growth opportunities through innovation, this is what maximizes your decision taking potential.

At Unison Consulting, we view clients as partners, and our success is only measured by the success of our partners. So we put it all on the table in order to exceed expectations. Our staff consists of young, energetic and innovative consultants who are never afraid to challenge the conventions and push the boundaries in an effort to help our clients. For every project, no matter how large or how small, we strive to not only meet your needs, but deliver a showcase in your field.