Project Manager (Business Excellence & Digital Transformation)

Job description

Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals. A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated. In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here . About The Role We are looking for an experienced Project Manager (Business Excellence & Digital Transformation) to lead strategic projects that strengthen the organisation's operational excellence, governance, and digital capabilities. In this role, you will lead the organisation's ISO and SIFMA accreditation programmes, drive digital transformation initiatives, and support the Company's research and innovation agenda through project coordination, stakeholder engagement, and continuous improvement efforts. Working closely with the COO and cross-functional teams, you will play a key role in enhancing operational efficiency, ensuring compliance, and delivering strategic initiatives that support the Company's long-term business objectives. What You Will Be Doing Lead the end-to-end management of ISO (9001, 14001, 45001, 41001 and 22301) and SIFMA Gold/Gold Plus accreditation programmes, including audit readiness, certification, compliance, and continuous improvement initiatives. Drive digital transformation projects from planning and business case development through implementation, change management, and post-implementation review to improve operational efficiency and business performance. Support the Company's research and innovation initiatives by conducting research, evaluating emerging technologies and industry best practices, and coordinating pilot projects and implementation activities. Collaborate with internal stakeholders, consultants, certification bodies, and external partners to ensure successful project delivery, accreditation readiness, and organisational alignment. Develop and maintain governance frameworks, policies, procedures, and documentation to support compliance, business excellence, and digital transformation initiatives. Monitor project progress, accreditation status, budgets, risks, and key milestones, providing regular updates and recommendations to senior management. Drive continuous improvement by reviewing business processes, strengthening governance and internal controls, and identifying opportunities to enhance operational effectiveness. We’re Looking For Someone Who’s Holds a Degree in Business, Engineering, Information Technology, Project Management, Quality Management, Facilities Management, or a related discipline. Has at least 5 years of experience managing strategic projects involving business excellence, ISO accreditation, digital transformation, process improvement, or organisational change. Strong knowledge of ISO Management Systems (e.g. ISO 9001, ISO 14001, ISO 45001, ISO 41001 and ISO 22301). Experience supporting SIFMA accreditation will be an advantage. Experienced in leading cross-functional projects, managing stakeholders, and delivering projects from planning through implementation and change management. Commercially minded, analytical, and passionate about driving innovation, continuous improvement, and operational excellence. An effective communicator who is organised, adaptable, and able to manage multiple priorities in a fast-paced environment. Competitive salary Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.