Project Manager - Europe

Job description

TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. Position Title Project Manager - Europe Home Department G3 Translate Supervisor Team Lead or Production Manager Business Unit Supervising Location Global 1.0OVERVIEW The position of Project Manager is a key role at G3 Translate. Project Managers execute all projects from start to finish and serve as a single point of accountability for their successful completion. They are responsible for the entire life cycle of all projects assigned to them and serve as a single point of contact/accountability. Individuals in this role are either more inclined to stick to a Project Management-oriented career path (working to become an Executive or Senior Project Manager, for instance) or a Management-oriented career path (working to become a Team Lead or Department Manager, for instance). 2.0DESCRIPTION Be responsible for the entire life-cycle of all projects assigned to the individual Juggle multiple projects and priorities simultaneously in a fast-paced environment Understand and abide by individual project instructions Analyze project requirements and provide client with cost estimates and turnaround times Prepare files for translation using CAT tools based on client requirements Confirm clarity of instructions prior to initiating project workflow, liaising with Team Lead to modify/correct project instructions/parameters as needed Educate/advise clients regarding the best way to accomplish their goals for individual projects Negotiate rates and deadlines with contract linguists in order to maximize profitability and project completion speed Communicate any issues/problems/delays/additional information to Team Lead, Account Executive or client on an immediate basis and work to troubleshoot any issues that arise Effectively liaise with other departments that are essential parts of project workflow (for instance, Quality Managers, Desktop Publishing, etc.) Perform a Final Eye quality check and issue a Quality Score for the Quality Manager prior to sending a job out Return completed project to Account Executive or directly to client on time or early Bill projects completely and accurately within 24 hours of project completion, complying with all appropriate regulations and processes Establish and maintain working relationships with contract linguists located around the world: Consistently give both positive and negative feedback; file Corrective Action Forms as needed for substandard work performed and work with QA to impose appropriate financial sanctions in those cases Investigate/resolve client complaints, problem solve and work with QA/Management to ensure that appropriate systemic changes are implemented to ensure that any problems that occurred cannot be repeated Work to understand and be knowledgeable about clients as well as the client’s vertical, including current events, business trends and industry leaders Make recommendations to your manager on ways to improve any processes, etc. as part of G3t’s commitment to continual improvement Provide assistance to others when able and as needed Perform other special projects or duties when required. Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor 3.0REQUIRED SKILLS Excellent communication skills (both written and verbal) in English Ability to effectively multitask in order to simultaneously execute multiple projects Exceptional problem solving/critical thinking skills Ability to maintain professionalism in all situations, especially under tight deadlines Satisfactory results on company tests