Project Manager, IT & Systems (LatAm)

Job description

### About Homeward Homeward takes the “what ifs” out of homebuying by creating financial products that give buyers and sellers certainty and convenience. We’re a fast-paced, remote-first real estate startup that partners with real estate agents to offer innovative products and services, helping clients buy with cash, sell with certainty, and time their move, regardless of the market. Founder and CEO Tim Heyl, owner of one of the fastest-growing agent teams in the country, started Homeward in 2018 to fix the antiquated and broken real estate process. Today, we offer bundled cash offers, mortgage, and title services in 13 states, enabling buyers and sellers to move with certainty and convenience. We’re a fully remote company with a diverse team spread across several countries - Grounded in three core values: The Golden Rule, One Team One Dream, and Calm Focus. [Hear from our employees about what our values mean to them](https://www.homeward.com/about-us). **About The Opportunity** We're seeking an Project Manager to help us deliver on our mission of building a simpler, more streamlined, and customer-centric home buying and selling experience. This role sits within the Technology organization and provides direct support to our SVP of Technology, our Chief Product & Technology Officer, and Finance leadership. You will drive the roadmap and delivery across IT Operations and our Mortgage & Title systems while owning the visibility and discipline around our software spend. NOTE: Due to current team needs, we are **only accepting candidates based in Latin America**. This is intended to be a long-term contract position. It is not eligible for U.S. visa sponsorship or relocation. **In This Role, You Will:** - Manage the roadmap and projects for IT operations and our Mortgage & Title systems, including LendingPad (mortgage POS/LOS), Qualia (title platform), and our licensed Saas systems. - Support project definition and planning, helping shape goals, scope, timelines, and success criteria, and translating leadership priorities into actionable plans. - Own project communications, keeping Technology, Operations, and Finance aligned through status updates, launch plans, and clear documentation. - Support monthly software forecast analysis, partnering with CPO and Finance to track spend against forecast, flag variances, and drive overpayment and duplicate-charge follow-ups. - Maintain an accurate inventory of software subscriptions, contracts, renewals, and owners so leadership has a clear view of committed and forecasted spend. - Improve IT knowledge management and support deflection through runbooks, help docs, and self-service resources that reduce repeat tickets. - Support the IT operational cadence, managing intake, prioritization, and triage of requests and driving process improvements. - Track and report on delivery and operational metrics through lightweight dashboards and reports. - Contribute to IT governance and compliance-supporting work, including access reviews, change-management hygiene, and audit-ready documentation. - Leverage AI to improve your workflow by synthesizing data, drafting documentation, accelerating analysis, and contributing to internal tools for collaboration. **What You'll Bring:** - 3+ years of project or program management experience supporting IT operations and/or business systems, at a high-performance startup. - Fluent, professional English (written and verbal) and the ability to work across time zones with U.S.-based teams. - Strong project management fundamentals: planning, scoping, risk tracking, and driving work to completion with urgency. - Exceptional attention to detail. You shift between big picture and fine detail quickly, and you're a wizard with documentation. - Excellent communication, matching your style to the audience, whether a leadership roadmap review, a vendor check-in, or a working session with engineers. - Comfort with numbers and cost analysis, able to work a software forecast, reconcile spend, and spot anomalies. - A collaborative, feedback-oriented mindset. - Interest in the complex world of mortgage and title, and a drive to make the systems behind it run better. **Nice-to-haves:** - Prior mortgage, title, real estate, proptech, or fintech experience. - Hands-on familiarity with Salesforce, LendingPad, Qualia, or comparable platforms. - Experience managing software vendors, renewals, and SaaS cost/license optimization. - Experience building reporting or dashboards; SQL and/or BI tooling (e.g., Looker) a plus. - Experience managing API integrations with third-party partners. - Familiarity with ITSM and knowledge base tooling and support-deflection best practices. - PMP, CAPM, Agile/Scrum, or a similar certification. **Compensation & Details:** - Contractor engagement - Competitive hourly rate - Computer reimbursement - Fully remote, LatAM-based, meaningful overlap with U.S. Central Time business hours. ### Value-Driven Employee Experience **THE GOLDEN RULE**. It’s simple: Treat others the way we want to be treated. Whether we’re dealing with colleagues or customers, we don’t prioritize money or growth over people, and we practice empathy at every opportunity. **CALM FOCUS**. We work in tech and build solutions for real estate. Both are fast-paced and stressful industries. But by focusing on the larger objective rather than rushing from one task to the next, we can create solutions our customers love. **ONE TEAM, ONE DREAM**. Big problems require big solutions. We look at our customers’ experiences holistically and recognize that solving them requires collaboration across teams and our three affiliate companies — Homeward, Homeward Mortgage and Homeward Title.