Project Manager Lead - Software License Management

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Your role Love solving problems, rallying teams, and turning ambitious plans into real outcomes? At Kyndryl, Project Managers are the conductors of mission-critical programs - shaping results, influencing stakeholders, and making a visible impact every day. In this role, you’ll earn visibility and trust with customers and stakeholders at every level, influence high-impact initiatives and reinforce Kyndryl’s reputation as a trusted technology partner. Every project you deliver also provides opportunities to grow your skills, gain certifications and develop leadership experience. What you will do Plan and Execute Projects •Build detailed plans that define scope, milestones, dependencies and deliverables •Prioritize work to focus on the activities that drive the greatest impact •Manage risks proactively by identifying potential issues early and implementing mitigation strategies •Allocate resources effectively to ensure the right skills are applied at the right time, including AI, cloud and industry expertise Lead and Align Teams •Coordinate cross-functional teams including technical, account and partner roles •Drive collaboration to maintain alignment and smooth handoffs across groups •Coach and support team members to achieve high performance while meeting deadlines •Facilitate governance and cadence meetings to keep everyone informed and accountable Monitor and Deliver Outcomes •Track progress against milestones and adapt plans as priorities shift •Ensure SLA adherence and consistently meet or exceed customer expectations •Manage budgets and performance metrics to optimize delivery quality and efficiency •Resolve issues decisively to keep projects on track and maintain customer confidence Communicate and Influence •Act as primary point of contact for delivery with customers and internal stakeholders •Translate complex project information into clear, actionable updates •Provide insights and guidance to inform decision-making and maintain alignment •Foster trust and transparency through consistent, professional communication Build Partnerships •Strengthen customer relationships through proactive engagement and responsiveness •Support a “one team with the customer” mindset that aligns priorities across all parties •Embed with customer teams when needed to enhance visibility and add tangible value •Represent Kyndryl with credibility and integrity in every interaction Your Future at Kyndryl Becoming a Project Manager at Kyndryl is an excellent gateway to many different paths. You’ll be creating a well-rounded skillset while gaining professional certifications and qualifications. You can evolve horizontally into other technical or non-technical areas such as Technical Service Architect, or you can move vertically to become a Senior Project Manager or program manager. There are many different types and flavors of project manager roles, so everyone can find the opportunity that suits them best. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience Minimum 5 years of Project Management experience , with demonstrated success in leading cross-functional IT projects, managing timelines, risks, dependencies, and stakeholder communications. Minimum 3 years of Software License Management (SLM), Software Asset Management (SAM), or IT Asset Management (ITAM) experience , including software licensing compliance, renewals, audits, and vendor management. Working knowledge of Agile/SCRUM methodologies and experience managing projects within both Agile and traditional project frameworks. Strong understanding of software licensing models, entitlements, maintenance agreements, subscription licensing, and compliance requirements . Basic understanding of IT architecture, infrastructure, cloud environments, and enterprise software ecosystems . Proven ability to manage software license inventories, track renewals, and support audit readiness activities. Strong organizational and planning skills, with the ability to manage multiple priorities in a fast-paced environment. Experience working collaboratively across Procurement, Finance, IT Operations, Security, and Vendor Management teams. Strong analytical, problem-solving, and decision-making skills. Demonstrated commitment to a "One Team" philosophy , fostering collaboration and shared accountability across teams. Preferred Skills and Experience Experience with Software Asset Management (SAM) tools such as Flexera, ServiceNow SAM, Snow Software, License Dashboard, or equivalent platforms. Proficiency in Microsoft Project , Jira, Smartsheet, or other project management software. Experience managing software vendor relationships, contract renewals, licensing negotiations, and audit responses. Understanding of enterprise licensing frameworks from vendors such as Microsoft, Oracle, IBM, SAP, VMware, Adobe, and Salesforce. Strong reporting and data analysis skills, with proficiency in Excel, Power BI, or similar reporting tools. Excellent written and verbal communication skills, including the ability to simplify complex licensing and technical concepts for business stakeholders. Ability to interact confidently and influence stakeholders at all levels, including senior leadership, vendors, and cross-functional teams. Relevant certifications such as PMP, PRINCE2, Scrum Master, ITIL Foundation, SAM, or ITAM are highly desirable. Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.