Project Manager , Manager/Senior Manager , SMB, Noida

Job description

**About Paytm** Paytm is India’s leading mobile payments and financial services distribution company. As a pioneer of the mobile QR payments revolution, Paytm builds technology solutions that empower small businesses with payments and commerce. Our mission is to bring half a billion Indians into the mainstream economy through technology. **About the Team:** QR/Soundbox team is one of the biggest business and payments vertical in the organisation that is focused on merchant acquisition, merchant retention and growth of merchants in India. **Role Overview** We are looking for a highly driven and analytical **Business Product Manager – Risk & Compliance** to lead product management and program execution for critical risk and compliance initiatives across our payments business. This role will focus on defining, implementing, and optimizing risk controls, fraud prevention frameworks, chargeback management systems, transaction monitoring mechanisms, merchant risk controls, and compliance-driven product enhancements. The ideal candidate will work closely with cross-functional teams to ensure effective risk management while maintaining business growth, merchant experience, transaction success rates, and operational efficiency. **Key Responsibilities** 1. Risk Product Strategy & Ownership Own the roadmap for risk and compliance-related product capabilities across the payments ecosystem. Define and enhance risk controls across merchant onboarding, transaction processing, settlements, refunds, chargebacks, and payouts. Design and manage business rules for: Transaction limits and velocity controls Merchant risk controls Risk holds and reserve mechanisms Fraud detection and prevention frameworks Chargeback and dispute management systems Transaction monitoring and anomaly detection Regulatory and compliance-driven controls Continuously evaluate risk frameworks to balance risk mitigation with business growth objectives. 2. Business Product Management Translate regulatory requirements, risk policies, and operational needs into scalable product solutions. Collaborate with Risk, Compliance, Business, Operations, and Engineering teams to define product requirements and execution plans. Prioritize risk and compliance initiatives based on business impact, regulatory requirements, and operational risks. Establish and monitor KPIs to measure the effectiveness of risk products post-implementation. 3. Program & Project Management Lead end-to-end execution of risk and compliance programs from requirement gathering to production rollout. Develop project plans, implementation milestones, governance mechanisms, and stakeholder communication frameworks. Coordinate with Product, Engineering, Data Science, Operations, Risk, Compliance, and Business teams. Track timelines, dependencies, risks, and escalations to ensure timely delivery. Conduct post-implementation reviews and drive continuous improvement initiatives. 4. Fraud Prevention & Chargeback Management Partner with Fraud Risk and Data Science teams to identify emerging fraud trends and implement preventive controls. Improve fraud detection strategies while minimizing false positives and customer/merchant friction. Drive initiatives to strengthen chargeback monitoring, dispute handling, representment success rates, and loss reduction. Analyze fraud and chargeback trends to recommend product and process improvements. 5. Risk Operations & Process Optimization Ensure operational implementation of risk controls across business workflows. Monitor effectiveness of risk holds, transaction reviews, merchant monitoring, and exception handling. Identify automation opportunities to reduce manual effort and improve efficiency. Establish dashboards and reporting mechanisms for key risk indicators. 6. Stakeholder Management & Governance Engage with senior leadership, risk committees, compliance teams, and business stakeholders on strategic risk initiatives. Present business impact assessments, risk analysis, implementation plans, and performance metrics. Support internal audits, regulatory reviews, and compliance assessments related to risk systems and controls. Qualifications & Experience 4–6 years of experience in Payments, FinTech, Banking, Risk Management, Product Management, Consulting, or related domains. Strong understanding of: Payments ecosystem and acquiring business Fraud prevention and risk management Chargebacks and dispute management Merchant risk frameworks Regulatory and compliance requirements in digital payments Proven experience managing cross-functional product and technology initiatives. Strong analytical and problem-solving skills with data-driven decision-making capabilities. Familiarity with SQL, BI tools, analytics platforms, or risk rule engines is a plus. Excellent stakeholder management, communication, and project management skills. Why Join Paytm? At Paytm, you’ll work at the intersection of technology, payments, and risk innovation—solving large-scale challenges that impact millions of merchants and customers across India.