Project Manager (Remote)

Job description

RedHelm is redefining what it means to be a technology partner. We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services that are integrated by design — protecting, powering, and accelerating our clients’ success. Our teams operate at the intersection of security and technology, combining deep technical expertise with a holistic, client-centered approach. By aligning security strategy, infrastructure, and operational excellence, we help organizations stay resilient in an increasingly complex threat landscape. At RedHelm, we are building an environment where innovation, accountability, and collaboration drive meaningful outcomes, both for our clients and for the professionals who support them. **About the Role** We are seeking a highly skilled and experienced Project Manager to join our dynamic Professional Services team. The Project Manager will play a pivotal role in overseeing and coordinating various technology projects, ensuring timely delivery, adherence to budget constraints, and meeting client expectations. The ideal candidate brings a strong background in technology project management, excellent communication skills, and a proactive approach to problem-solving. **Responsibilities:** Project Planning & Execution - Develop comprehensive project plans, including timelines, milestones, and resource allocation - Coordinate with internal teams and external vendors to ensure smooth project execution - Monitor project progress, identify potential risks, and implement effective mitigation strategies - Ensure adherence to project scope, budget, and quality standards Client Relationship Management - Serve as the primary point of contact for clients throughout the project lifecycle - Conduct regular meetings with clients to provide updates, gather feedback, and address concerns - Proactively identify opportunities to upsell additional services or solutions based on client needs Leadership & Collaboration - Lead project teams, providing direction, guidance, and support as needed - Foster a collaborative work environment, encouraging teamwork and knowledge sharing - Effectively delegate tasks and responsibilities to team members, ensuring accountability and productivity Risk Management & Problem Resolution - Anticipate potential project risks and develop contingency plans to mitigate them - Quickly address issues or roadblocks that arise during project implementation - Escalate unresolved issues to senior management as necessary, providing recommended solutions **Experience:** - Bachelor’s degree in computer science, Information Technology, Business Administration, or related field. - Proven experience (4+ years) in IT project management, preferably within the Managed IT Services industry. - Experience leading cross-functional project teams, including internal staff and external vendors, across the full project lifecycle. - PMP, CAPM, or other relevant project management certifications are a plus. - Previous experience working on small, medium, and large-scale projects for customers having up to 3,000 users across multiple locations. **Skill Requirements****:** Technical Skills - Proficiency in project management software such as Microsoft Project, Asana, or Jira. - Detail-oriented with strong problem-solving skills. - Working knowledge managing projects consisting of technology solutions used in the IT industry, including: - Office relocations - Email migrations - MS Windows and Server - Cyber Security - Networking - Hardware and storage - Backup and disaster recovery - Virtualization - Public cloud (Azure/AWS) implementations Soft Skills - Strong leadership skills with the ability to motivate and inspire team members. - Exceptional communication skills, both verbal and written, with the ability to effectively interact with clients, team members, and stakeholders. - Detail-Oriented with strong problem-solving skills. **Information Security Commitment** This role operates within a managed services environment and will have access to client systems, data, and infrastructure. All team members are expected to handle client and company information responsibly, follow established security and data privacy procedures, and support our commitment to maintaining the confidentiality, integrity, and availability of the systems we manage. Candidates should be comfortable working within a security-conscious culture where following documented processes and protecting client data are core expectations of the job. **Equal Opportunity Employer** RedHelm provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, RedHelm will provide reasonable accommodations for qualified individuals with disabilities. *Please Note: RedHelm is currently unable to support visa sponsorship for those living in the United States and working under an H1B visa.* ## Why Join Us This is an exciting time to join RedHelm as we continue to grow and innovate as a full-stack technology partner. Our integrated approach to offensive security, defensive operations, and IT services creates opportunities to work on complex challenges that directly impact the organizations we serve. As we expand our capabilities and footprint, our team members play a meaningful role in shaping what comes next. We are equally committed to investing in our people. We believe in a culture where we care about individuals not just for their professional ambitions, but for their personal goals as well. We recognize that work is part of a larger purpose in each person’s life, and that philosophy drives how we support growth, flexibility, and long-term development across our organization. We offer a comprehensive and competitive benefits package designed to support both career progression and personal wellbeing, including medical, dental, and vision coverage, a 401(k) program, paid time off, floating holidays, and paid holidays. More importantly, we provide an environment where you can build meaningful expertise, contribute to forward-thinking solutions, and grow alongside a company that is actively shaping its future.