Project Manager - Rental Services

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies , and through our businesses including Trane® and Thermo King , sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires. What's in it for you: The Rental Services Project Manager supports fulfillment of rental orders, the coordination of in-person meetings, and the coordination of logistics. The activities of this position include, but are not limited to, handling phone calls and internal customer inquiries, quote product pricing, product availability and lead times, resolving disputes, managing rental orders from inception through completion, and keeping the rental experience within TRS’s policies and guidelines. This role supports the East Coast time zone by being available during normal East Coast business hours. What you will do: Manage rental projects from initial availability request through order creation, locating available equipment, and scheduling logistics to get the equipment to and from the customer site. Manage job communication through Salesforce software by accepting, processing, and solving cases. Maintain phone and email support via Salesforce for order inquiries. Help coordinate shipments and returns to and from jobs. Includes scheduling loads through Oracle Transportation Management and Emerge to ensure cost effective freight expenditure and accurate planning. Review, confirm, and communicate product ship dates with salesperson and/or sales office. Resolve order discrepancies and/or disputes. Strong focus on order accuracy, attention to detail, and billing management of all projects, interacting with rental sales offices, rental account managers, and billing team as needed. Participation in on-call rotation is required to provide 24-hour customer support and/or when business requirements need to be met. Collaborate with all departments to achieve excellent customer experience and to promote a better understanding of cross-department roles and responsibilities. Quickly gather department representatives and facilitate brainstorming sessions to generate ideas for process improvements. Serve as an in-person liaison between Fulfillment team members and Procurement, Service Center, and Logistics to initiate and maintain continuous improvement initiatives. Participate in logistics carrier visits to provide feedback on behalf of the Fulfillment team and discuss ongoing improvements with drivers, brokers, and TRS logistics planners/management. Support the East Coast time zone by being available during normal business hours for any necessary assistance or coordination. Actively participate in Lean efforts and activities (I.e., RIEs, 9 Step Projects, etc.). Other tasks as assigned; to include special projects or other assignments related to continuous improvement. Limited travel may apply. What you will bring: Bachelor’s degree and two or more years of actual work experience performing the same or similar activities, or High school diploma plus six or more years of actual work experience performing the same or similar activities. Industry and logistics coordination experience is a plus but not required. Ability to deal with others professionally and effectively. Ability to make clear and effective decisions under pressure. Initiative and ability to recognize, prioritize, and perform required activities with minimum supervision or assistance required. Ability to recognize developing situations and react to diffuse potential problems. Ability to determine when additional assistance is needed, escalating to upper management as required. Ability to initiate, accept, and embrace changes in processes and policies. Strong interpersonal and communication skills required. Strong organizational skills a must. Strong attention to detail. Strong computer skills, especially in programs such as MS Excel, MS Word, Outlook, Salesforce, Oracle Transportation Management (OTM), Emerge, Tableau, and Infor M3. Working knowledge of Lean principles and continuous improvement processes a plus. Annual Base Salary Range or Hourly Base Pay Range: $63,111.66 - $87,639.99 Compensation Type: Exception Hourly Incentive Eligible: No Sales Commission Eligible: No Disclaimer : We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status. Thrive at work and at home: Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! Family building benefits include fertility coverage and adoption/surrogacy assistance. 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave. Educational and training opportunities through company programs along with tuition assistance and student debt support. Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations. Safety Sensitive Role: Yes The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.