Project Manager/Technical Writer

**About Us** We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people’s assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get. **Who are we?** We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc. Our team includes people who have built: ● Financial products (Square/CashApp, the earliest CapitalOne credit cards) ● Consumer products ([](http://Internet.org), Xbox) ● Technology infrastructure (Visual Studio, Windows & Azure, helped design the C++ & C# languages) ● Mathematics & science infrastructure (computational research at NASA’s JPL) We are missionaries who like to work hard on important problems - and build products that become infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems - and if we can do it, it could have an infinite impact on people’s lives. ## **Role Overview** We’re looking for a highly organized Project Manager / Writer who excels at **structuring information, creating clear documentation, and keeping complex initiatives organized and moving forward**. This role sits at the intersection of **project coordination, writing, and systems thinking**. You’ll work closely with cross-functional teams to turn messy inputs into clear plans, documents, and processes that people actually use. This is an ideal role for someone who naturally: ● Thinks before acting ● Asks clarifying questions ● Improves processes instead of just following them ● Enjoys making things clearer, simpler, and more efficient ## **Key Responsibilities** ### **Project & Process Management** ● Own documentation-heavy projects from intake to completion ● Break down ambiguous requests into clear scopes, timelines, and deliverables ● Track progress, dependencies, and risks across multiple initiatives ● Proactively identify gaps, inefficiencies, or unclear ownership ● Keep stakeholders aligned through clear updates and documentation ### **Writing & Documentation** ● Create, organize, and maintain internal documentation such as: ○ Process docs ○ SOPs ○ PRDs / project briefs ○ Decision logs ○ Knowledge base articles ● Turn raw notes, conversations, and ideas into structured, readable documents ● Edit and improve existing documentation for clarity, accuracy, and usability ● Establish and enforce documentation standards and templates ### **Organization & Systems Thinking** ● Design logical folder structures, naming conventions, and version control practices ● Ensure documents are easy to find, understand, and keep up to date ● Think critically about how information flows across teams ● Recommend tools or workflows to improve documentation and project tracking ### **Collaboration** ● Work closely with product, operations, engineering, compliance, and support teams ● Facilitate meetings when needed, capturing clear notes, decisions, and action items ● Ask thoughtful questions to surface assumptions and clarify intent ● Push back constructively when requests are unclear or inefficient ## **Required Qualifications** ● 3+ years of experience in project management, technical writing, operations, or a similar role ● Strong writing and editing skills — able to explain complex ideas clearly and concisely ● Proven ability to organize large amounts of information ● Must have experience with Asana ● Experience creating and maintaining documentation used by multiple teams ● Comfortable working with ambiguity and incomplete information ● Strong attention to detail without losing sight of the bigger picture ● Flexibility to work US Pacific time 9 AM to 7 PM ● Must be based in the Philippines \*\*\*Due to the volume of applications we receive, only qualified candidates will be contacted. \*\*\*HMO, HMO dependent/Internet, PTO, Laptop provided