Project Operation Manager

Job description

**This is Adyen** Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. **Project Operations Manager** Our Project Operations Managers are primarily focused on the execution and delivery of complex, global in-store projects for the benefit of our customers. You will work closely with our merchants to ensure a successful rollout of their in-store payment systems. The team also manages projects to support customers going live with our Adyen for Platforms solution, allowing our merchants to process both online and in-store payments for their customers at scale. Lastly, the team helps manage complex banking projects where customers utilize our banking platform to roll out a variety of products, such as card issuing and other financial services. As an expert driving complex technical and operational rollouts, you will interact and collaborate with internal and external stakeholders to create a seamless deployment experience for customers looking to go live on our platform. You will do this by leveraging your experience in systems integration and your superb project management skills. This is a varied and hands-on role in which your tasks range from discussing a project’s strategic direction to verifying correct configurations. **What you'll do** - **Manage the project lifecycle** from start to finish, ensuring that our customers are fully prepared to roll out Adyen’s solution; - **Work closely** with customers’ project and technical teams, as well as third parties such as technical integration partners, to ensure a smooth rollout; - **Build relationships** with both internal and external stakeholders to ensure effective management and communication of progress to all parties; - **Provide guidance** on Adyen’s product and advise on the solutions that best fit our customers’ business needs; - **Ensure successful project handovers** once the rollout is complete by setting up scalable "business as usual" (BAU) and support processes; - **Contribute** to internal process improvement initiatives to help our business scale. #### **Who you are** - **Experience:** 4+ years of experience setting up complex (ideally technical) projects with multiple stakeholders. Experience in the payments industry or a technical background is a plus; - **Stakeholder Management:** Proven customer-facing experience with the ability to lead high-level conversations and influence business decisions; - **Project Management:** Excellent project management skills and the ability to lead detailed, time-sensitive initiatives in a fast-paced environment with minimal supervision; - **Global Mindset:** Ability to interface and cooperate seamlessly with a global team, adapting to international time constraints where appropriate. Experience working abroad and/or within multicultural teams is a plus; - **Languages:** Required fluency/business proficiency in both **French and English**. Any additional European language is considered a plus; - **Mobility:** Must be willing to travel, both domestically and internationally, as required. **Our Diversity, Equity and Inclusion commitments** Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! **What’s next?** Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. [Learn more about our hiring process here](https://careers.adyen.com/how-we-hire). Don’t be afraid to let us know if you need more flexibility. This role is based out of our **Paris office**. We are an office-first company and value in-person collaboration; we do not offer remote-only roles. Only applications submitted in English language will be considered.