Project / Product Manager

Job description

Project / Product Manager (Nahimic) Gaming? Check. Esports? Check. Hardware? Check. Software? Check. We could go on and on. The point is we've been helping gamers get better since 2001. In fact, Esports pros have won more money using SteelSeries products than any other brand and we're just getting started. Esports and Gaming are multi-billion-dollar industries, and we're going to continue supporting them through innovative gear and software gamers need and love. We believe in being true to the gaming community, which means being true to ourselves. We create products that help the best of the best be better, and products that help the not-so-good feel not-so-bad. Most of us are gamers, but you don't have to be, we promise! Just don't be surprised if you become one within a few weeks of starting! Want to see what we're up to? Find us on social media, where we're highlighting our community, amazing partners, and products! ABOUT YOU: We are looking for a Project/Product manager who believes in collective product ownership and in building solutions that truly solve problems for gamers. You are comfortable mentoring and being mentored, and you enjoy collaborating with engineers, designers, and product managers to improve both our products and the way we work. This role is in our Software and Services group working on building amazing software products and services for gamers. You are a structured and proactive product or project manager with strong customer-facing skills and a solid understanding of software development. You are comfortable operating in a cross-functional and international environment, and you know how to balance customer expectations, business priorities, and development constraints. You are action-oriented, organized, and able to drive topics forward with clarity and ownership. You are also collaborative by nature and effective at building alignment across customers and internal teams. NECESSARY SKILLS AND EXPERIENCE: 5+ years of experience in product management, project management, or program management for software products. Experience working with B2B software products , ideally in environments involving customer-specific delivery. Strong project management skills, including planning, prioritization, risk management, and stakeholder coordination. Experience working closely with software development teams in an Agile or similar delivery environment. Proven ability to manage cross-functional collaboration across product, engineering, QA, and commercial/customer-facing teams. Strong customer communication and relationship management skills. Experience coordinating issue resolution, support follow-up, and bug-fix delivery in a structured way. Ability to translate business and customer needs into actionable plans and priorities. Strong communication skills in Mandarin and English. Ability to work independently while maintaining strong alignment with global teams. Experience in PC software, audio software, or OEM-related environments is a plus. A technical background or strong understanding of software development processes is a plus. WITHIN 1 MONTH YOU WILL: Build an understanding of the Nahimic product portfolio, customer landscape, and internal ways of working. Get familiar with ongoing roadmap priorities, customer commitments, and active support topics. Start building relationships with key internal stakeholders across engineering, QA, and product teams. Learn the context, expectations, and operating model for our largest customer account. WITHIN 3 MONTHS YOU WILL: Take ownership of day-to-day coordination for selected roadmap and customer delivery topics. Drive follow-up on product support topics and bug-fix priorities with internal teams. Establish a clear view of key milestones, risks, dependencies, and customer expectations across your scope. Contribute to roadmap execution by aligning customer needs with internal delivery plans. Act as a trusted interface between customers and internal teams for planning, issue management, and status follow-up. WITHIN 9 MONTHS YOU WILL: Independently manage key customer and delivery topics across the Nahimic activity. Be the product/project management lead for our largest customer relationship in your scope. Drive roadmap execution with strong predictability, communication, and stakeholder alignment. Contribute to improving delivery efficiency, customer satisfaction, and support responsiveness across the activity. FUN STUFF: We offer a collaborative international environment, the opportunity to contribute directly to the success of a leading audio software solution in the gaming laptop space, and an awesome workplace with people who love gaming and technology.