Project Quality Management – EMEA Pole Quality Manager

Job description

Job Description Summary The Pole Quality Manager will own Daily Management of critical, aging Non-Conformity Reports (NCRs) and cross-functional Root Cause Analyses (RCAs). Job Description Key Responsibilities Analyze data from Customer Events (CEs). Investigate if trends and systemic root cause will be addressed by existing projects, and if not, coordinate with Quality colleagues to address Drive Pole NCR data quality and customer impact for NCRs, confirm and report CEs Participate in Daily Management of “critical” and “high” aging NCRs, including timely follow up and distribution of new NCRs Monitor and escalate NCRs for appropriate assignment/reassignment Lead cross-functional RCAs Ensure RCAs are kicked off for CEs and improve RCA first past yield through gate reviews by tracking Root Cause Identification (RCID) and Corrective and Preventive Action (CAPA) Open NCRs for product and service non-conformities raised in Customer Experience (CX) process Monitor NCR containment and challenge non-satisfactory NCR containment actions Lead trainings for customer-facing teams on Quality processes and tools Support ISO 9001 recertification and Pole QMS audits Develop Quality Alerts and Quality Moments Identify process improvements and represent Quality on Pole driven Kaizens/Problem Solving Reports (PSRs) Attend Customer Meetings to represent the Quality Function and actions to address Quality events and long-term actions Gas Power is taking to improve customer outcomes Required Qualifications Bachelor’s degree from an accredited university or college or equivalent experience Minimum 5 years of experience in Quality Experience working within complex, multi-site, multi-region organizations English fluency Ability to travel and work in the pole countries as required Desired Characteristics Advanced degree Qualified 8D RCA leader Strong interpersonal and leadership skills Strong oral and written communication skills Demonstrated ability to analyze and resolve problems Demonstrated ability to lead programs/projects Established project management skills Experience working in a global environment Additional Information Relocation Assistance Provided: No