Project Support Officer

Job description

Job Scopes • Oversee daily helpdesk operations and ensure compliance with all defined SLAs (e.g., First Call Resolution, email response rates, call attendance). • Serve as the escalation point for VIP and VVIP support for trading floor users and senior management. • Govern the Knowledge Base (KB) to improve the first-call resolution rate. • Coordinate remote support arrangements during severe weather conditions. Job Requirement - Higher-Diploma / Degree in Information Technology or related discipline. - Technical proficiency in supporting Windows 10/11, iOS, and client-side peripherals. - Hands-on experience with IMAC workflows and break/fix resolution. - Professional demeanor suited for VIP/VVIP and trading floor support. - Strong communication skills in both written and spoken Chinese and English. - Working Windows: Mon – Fri, 08:00 to 19:00; Sat, 08:00 to 13:00 - Working Location: Customer Office