Prompt Engineer

Job description

At Beam, we’re building AI that serves society. We're a global team of ambitious, hardworking problem solvers, applying fast-moving startup energy to work that makes the world a better place. If you want to apply your talent to the biggest problems society faces, Beam is the place for you. You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work. Over 100,000 frontline workers already use Beam to take notes, provide live interpretation and handle phone calls, so they can focus on the people who need them most. This is just the beginning. ABOUT THE ROLE As a Prompt Engineer at Beam, you’ll be at the forefront of deploying our AI products into real-world environments where they can create meaningful social impact. Beam is transforming how social workers, clinicians and other practitioners operate, freeing them from time-consuming admin to focus on human-centred support. You’ll play a critical part in scaling that impact, ensuring our products are intuitive, effective and deeply embedded in users’ workflows as we expand across the UK and internationally. YOU’LL BE: You’ll work closely with frontline practitioners as well as internal teams to design, deploy and continuously improve AI-powered templates and workflows. - Customer engagement & discovery - Partner with frontline workers to understand their workflows, needs and challenges - Run discovery and review sessions to gather insights and refine solutions - Own customer usage, engagement and success metrics, ensuring strong outcomes and measurable impact - Template development & optimisation - Design, build and test high-quality AI prompt templates using a range of LLM providers alongside agents such as Claude Code and Cursor - Continuously iterate based on user feedback, internal reviews and performance metrics - Ensure outputs are accurate, compliant and tailored to real-world use cases - Tooling, automation & innovation - Improve internal tools, automations and processes to scale template delivery - Prototype new ideas and features using AI coding tools - Stay up to date with advancements in AI/LLMs and apply them to enhance product performance - Cross-functional collaboration - Work closely with Product, Engineering, Customer Success and Enablement teams - Contribute insights to the product roadmap and identify opportunities for expansion and scaling - Share learnings, document best practices and help refine team processes - Data privacy & responsibility - Maintain a strong focus on data privacy, security and ethical use of AI - Ensure all solutions are designed with sensitivity to the vulnerable populations Beam serves YOU’LL HAVE: We’re looking for someone who combines technical curiosity with a strong user focus and a passion for social impact. - Core attributes - Strong interest in AI and prompt engineering, with a hands-on, experimental mindset - User-centric thinker who can translate real-world needs into practical, high-quality solutions - Creative problem-solver, able to diagnose issues and iterate quickly - High attention to detail, especially when working with nuanced or sensitive data - Ways of working - Collaborative and comfortable working cross-functionally with diverse teams - Proactive and ownership-driven, with a focus on delivering measurable outcomes - Adaptable and excited by fast-paced, evolving environments - Strong growth mindset with a desire to continuously learn and improve - Mission alignment - Passion for social impact and improving outcomes for underserved communities - Alignment with Beam’s values: thoughtful, ambitious and deeply user-focused - Nice to have - Experience or exposure to care, healthcare, or social services environments - Understanding of reporting requirements or workflows in frontline support settings PERKS - Generous EMI-qualifying https://www.gov.uk/tax-employee-share-schemes/enterprise-management-incentives-emis share options - Access to therapy, coaching, classes & content - powered by Oliva https://www.oliva.health/ - Your own financial well-being coach, through Bippit - Generous Holiday - 25 days with 3 additional days over the Christmas period + bank holidays - Work remotely up to 6 weeks a year - Eligible for a 6-week sabbatical after 3 years in service - Nursery scheme through Gogeta - Healthcare cover through Benenden Health - Enhanced parental leave: Primary Caregiver leave 18 weeks and Secondary Caregiver leave 4 weeks - £200 WellBeam budget for activities enhancing wellbeing and professional development - Annual membership to Shoreditch Exchange gym (London office only) - Pension scheme where we contribute 3% of your salary and you contribute 5%. - Free subscription to the Calm meditation app - Discounted bike and accessories with Cyclescheme, and tech products with Techscheme ABOUT BEAM Our team of 200+ embraces a hybrid working approach, enjoying 2-3 days of vibrant collaboration in our beautiful Shoreditch co-working space, fully equipped with rooftop views, an onsite barista and kitted out gym. We’ve picked up an armful of awards https://beam.org/awards for our work, including one from our former Queen. We've also been named by WIRED as one of London's 10 hottest startups https://www.wired.co.uk/article/london-hottest-startups-2021 and by LinkedIn as a Top 15 UK Startup https://www.linkedin.com/pulse/linkedin-top-startups-2022-15-uk-companies-rise-linkedin-news-uk/?trackingId=9TqxvkXTjF2HSPvSIWLczw%3D%3D. Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian https://beam.org/press. We’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Booking.com http://Booking.com, Calm, Shazam and Dropbox. Start your journey to a more impactful career today. We're excited to hear from you. Reasonable adjustments: Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices. We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required. If you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so. Please be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy.