Property Administrator (Real Estate and Customer Experience Coordinator)

Job description

At Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one—not just shaping the future of logistics but building what comes next. Job Title: Property Administrator (Real Estate and Customer Experience Coordinator) Company: Prologis Property Administrator ( Real Estate & Customer Experience Coordinator), Milpitas A day in the life The Real Estate & Customer Experience Coordinator supports the Customer Experience Team serving approximately 44 million square feet of industrial properties across the Los Angeles and Orange County markets. The role provides operational and communication support to three Property Managers and a Maintenance Technician, helping the team respond to customer needs and maintain accurate, timely property administration. This position coordinates with customers, vendors, and internal partners across Leasing, Construction, Customer Accounts, Essentials, Solar, and Energy. Success requires managing multiple priorities while maintaining accurate records, responsive communication, and consistent follow-through. Key responsibilities include: Support three Property Managers and a Maintenance Technician with operational coordination, customer communications, and administrative follow-through. Coordinate customer repair requests with the Maintenance Technician and vendors; monitor and update tickets in the online portal through resolution. Partner with Leasing, Construction, Customer Accounts, Essentials, Solar, Energy, and other internal teams to complete customer- and property-related work. Support customer payment collections and maintain required Accounts Receivable reporting databases. Process vendor and customer payments in Accounts Payable platforms, verify coding, and route transactions for manager approval. Prepare and distribute customer documents and notices, including contact lists, annual payment schedules, annual reconciliations, and work notifications; prepare vendor contracts in DocuSign and maintain completed files. Manage incoming calls and maintain accurate property and customer records, including utility meters, lockboxes, fire alarm codes, and contact information, in accordance with company policies and applicable legal requirements. Building blocks for success Required: 3+ years of experience in an administrative, customer service, real estate, or related role. Ability to communicate clearly and professionally with internal and external customers, team members, and business partners. Ability to organize multiple priorities, meet deadlines, and follow through on commitments. Ability to perform basic mathematical calculations and review transactional information accurately. Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook. Ability to handle sensitive information with discretion, confidentiality, and sound judgment. Accuracy and attention to detail in document, payment, and record processing. Preferred: Valid driver’s license and the ability to travel to multiple properties. Experience using Yardi, Salesforce, or comparable property management or customer relationship platforms. Experience with real estate processes and documentation, including purchase agreements, leases, and property management records. Demonstrates willingness and capability to leverage emerging technology, automation, and AI tools to improve efficiency, quality, and speed. Exercises sound judgment, creative thinking, and accountability for outcomes. Hiring Salary Range of: $34.00 - $38.00 per hour ($70,720-$79,040). Salary and whole compensation package (bonus target) to be determined by the candidate’s location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. #LI-HB People First Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here. When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. Employees advance their careers here. As a successful global enterprise, Prologis has never lost sight of what matters most, our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and take a lot of time to focus on quality management and leadership development. People come first here. All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time. All job offers are contingent upon successful completion of background verification. Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. Employment Type: Full time Location: Milpitas, California Additional Locations: