Property Administrator (Real Estate & Customer Experience Coordinator)

Job description

At Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one—not just shaping the future of logistics but building what comes next. Job Title: Property Administrator (Real Estate & Customer Experience Coordinator) Company: Prologis Property Administrator ( Real Estate & Customer Experience Coordinator), Portland A day in the life The Real Estate & Customer Experience Coordinator supports a Customer Experience Team serving customers across 44 million square feet of industrial properties in the Los Angeles and Orange County markets. The role provides day-to-day operational, communications, payment, recordkeeping, and vendor coordination support to three Real Estate & Customer Experience Managers and one Maintenance Technician. They work with customers and internal partners across Leasing, Construction, Customer Account, Essentials, Solar, and Energy to keep requests, documents, and transactions moving accurately and on time. This position adds value by creating reliable follow-through across property operations so the team can focus more time on customer needs. Key responsibilities include: Provide operational and communications support to three Real Estate & Customer Experience Managers and one Maintenance Technician, including routing and following up on incoming calls. Coordinate customer repair requests with managers, the Maintenance Technician, and vendors; monitor online portal tickets through completion and keep status information current. Partner with Leasing, Construction, Customer Account, Essentials, Solar, Energy, and other internal teams to coordinate customer and property needs. Support customer payment collections, update Accounts Receivable reporting databases, and process vendor and customer payments in Accounts Payable platforms with accurate coding and required approvals. Prepare and distribute customer documents and communications, including contact lists, annual payment schedules, annual reconciliations, and work notification memos. Prepare vendor contracts in DocuSign and maintain completed agreements and operational records for utility meters, lockboxes, fire alarm codes, and customer contacts. Maintain property records in accordance with company policies, applicable codes and regulations, governmental directives, and legal requirements. Building blocks for success Required: 3+ years of experience in an administrative, customer service, real estate, or related role. Ability to communicate clearly and professionally with customers, vendors, team members, and internal partners. Ability to organize concurrent tasks, prioritize deadlines, and provide timely follow-through. Ability to perform basic calculations and maintain accurate payment, reconciliation, and reporting records. Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook. Ability to handle sensitive information and documentation with discretion, confidentiality, and sound judgment. Preferred: Valid driver’s license and ability to travel to multiple properties. Experience using Yardi and Salesforce. Experience with leases, property records, annual reconciliations, and other property management documentation. Demonstrates willingness and capability to leverage emerging technology, automation, and AI tools to improve efficiency, quality, and speed. Exercises sound judgment, creative thinking, and accountability for outcomes. Hiring Salary Range of $27.00 - $37.00/hour ($56,000 - $77,000 annual). Salary and whole compensation package (bonus target) to be determined by the candidate’s location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. #LI-HB People First Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here. When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. Employees advance their careers here. As a successful global enterprise, Prologis has never lost sight of what matters most, our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and take a lot of time to focus on quality management and leadership development. People come first here. All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time. All job offers are contingent upon successful completion of background verification. Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. Employment Type: Full time Location: Portland, Oregon Additional Locations: