Property Host II

Job description

The Opportunity The Property Host is the operational leader for two Weekender Hotels properties in the Southern Adirondack region, with cross-property support responsibilities at a third. Guest experience, housekeeping, supplies, vendor coordination, billing, and property presentation all live with you. You set the tone, you catch the details, and you make sure everything runs the way it should — because you care that it does, not because someone is checking. This role reports to the Area GM, participates in an on-call coverage rotation, and moves between properties as operational needs shift across the region. It is a real leadership role. Weekender Hotels is a fast-growing boutique hotel company with properties across the Northeast. We promote from within, invest in the people who show up, and we're expanding. The right person in this role grows with it. Who We're Looking For This role will thrive or struggle based almost entirely on the person in it. We're looking for someone with genuine ownership instincts — someone who takes pride in a well-run property, follows through without being reminded, and holds themselves to a high standard because that's just who they are. The ideal candidate looks something like this: You've worked in hospitality operations — front desk, guest services, or property management — and you're ready to run the show, not just support it You notice what needs doing before anyone tells you. You handle it, document it, and move on You do what you say you'll do. Every time, without exception You're comfortable being the most responsible person in the building — and you take that seriously You communicate clearly and professionally with guests, staff, and vendors; your word means something You're organized enough to manage inventory, orders, and billing across multiple properties without things slipping You stay calm and make sound decisions when it gets complicated You want to be somewhere that rewards people who actually show up and perform What You'll Be Responsible For The essential functions include, but are not limited to the following: Guest Experience Own check-in and check-out operations at both primary properties, ensuring a smooth, welcoming experience for every guest Serve as the primary point of contact for escalated guest concerns, complaints, and service recovery across all three SADK properties Maintain a strong, visible presence during peak check-in and checkout periods and whenever guests need support Ensure consistent delivery of brand standards across all guest touchpoints at assigned and supported properties Manage guest pre-arrival communication, special requests, and in-stay follow-up as needed Reservations and Systems Management Manage reservations, room assignments, and inventory in Mews across all assigned properties Review daily arrival and departure reports; flag irregularities and prepare properties accordingly Process payments, manage billing records, and handle basic guest billing questions accurately and professionally Maintain accurate reservation records and escalate discrepancies or system issues to central operations promptly Housekeeping Operations Oversee housekeeping operations and daily room turnover at both primary properties, coordinating schedules and setting priorities Conduct regular room inspections against Weekender brand standards; document findings and follow up on any snags Support and coach housekeeping staff; provide feedback and maintain quality and consistency across rooms and common areas Identify and flag maintenance needs discovered during housekeeping or inspections; communicate to the maintenance team promptly Supplies, Ordering, and Billing Manage supplies inventory across assigned properties; anticipate needs and initiate reorders before stock runs low Place and track orders for housekeeping, guest amenity, and front desk supplies in line with approved vendors and budget guidelines Review, code, and submit property-level invoices and billing for central accounting review; flag discrepancies as they arise Maintain organized records of supply orders, vendor contacts, and recurring purchases to support consistent, cost-aware operations Property Operations and Vendor Coordination Execute opening and closing procedures at assigned properties; ensure each property is ready and presented well Maintain common areas, lobbies, and exterior presentation to brand standards; address issues as they arise or escalate appropriately Coordinate vendor and service provider access, scheduling, and follow-up for routine and ad hoc property needs Support the maintenance team with property access, work order communication, and issue follow-through Cross-Property Support Provide operational support at two additional SADK properties (located in North Creek, NY) as needed, including coverage assistance, supplies coordination, and on-site presence during high-demand periods or staffing gaps Participate in an on-call leadership rotation to ensure managerial coverage is available across all three properties outside of regular business hours Act as a resource for guest inquiries, local recommendations, and issue resolution across all three SADK properties How We'll Measure Success Strong, consistent guest satisfaction scores and positive GuestRevu feedback across primary properties Housekeeping operations running reliably, with rooms passing inspection standards on a consistent basis Supplies and inventory managed proactively; no operational disruptions due to stock shortages Billing and invoices submitted accurately and on schedule; no unresolved discrepancies Effective on-call coverage with timely, professional resolution of after-hours issues Properties consistently meeting brand presentation standards; issues identified and escalated proactively Qualifications We're looking for the right person, not the right resume. That said, here's what we're looking for: Prior experience in hotel front desk, guest services, or hospitality operations; supervisory experience preferred Demonstrated ability to manage full daily operations independently, without a GM on-site — and a track record that shows it Strong organizational skills; able to manage supplies, ordering, and billing accurately and consistently across multiple locations Excellent communication and interpersonal skills; able to engage professionally with guests, staff, and vendor contacts alike Proficiency in property management systems; experience with Mews is a plus Sound judgment and problem-solving ability; knows when to act and when to escalate, and does both with confidence High personal integrity; someone whose colleagues, guests, and managers would all describe them the same way Familiarity with local regulations and hospitality compliance standards Flexible availability including weekends, nights, and holidays; willingness to participate in an on-call rotation Why This Role, Why Here, Why Now The Southern Adirondacks aren't a compromise. They're the backdrop. You'll have real operational authority from day one — not just executing someone else's checklist, but owning two properties and genuinely making them run The Adirondacks are extraordinary: Gore Mountain skiing, Class IV whitewater, 6 million acres of wilderness, and a community that actually notices when a property is great Weekender is growing fast, with new properties, new markets, and real opportunities for people who show up and perform This role has a clear upward path as the company scales — we promote from within and we're actively building the team that will grow with us Competitive compensation commensurate with experience Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations will be provided in accordance with applicable laws, including the Americans with Disabilities Act (ADA) and the New York State Human Rights Law (NYSHRL), to enable qualified individuals with disabilities to perform essential job functions. While performing the duties of this position, the employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls; walk; sit; stoop; bend; push and pull; reach with hands and arms; and answer phones. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision, distance vision, and the ability to adjust focus. The employee will occasionally encounter hazards, including slipping and tripping. Ability to work in varying temperatures. The noise level in the work environment is usually moderate. About The Company We are a young, fast-growing company (just recognized in the INC 5000 Fastest Growing Companies) of ambitious, mission-driven Weekenders working together to inspire personal growth through adventure, travel and exploration! We specialize in creating inspiring hotel stays for our guests in iconic destinations. This is a rare opportunity to be paid to learn, have an immediate and lasting impact in a young startup company and culture, and grow personally and professionally with an amazing team. You will love it at Weekender if our core values below get you excited and inspired too! Embrace a Growth Mindset Always be a student and always be open-minded Be Adventurous Be excited by challenge and willing to fail-forward Be a Ninja Commit to being world class at your job and lean-in to your superpowers Be a Host Treat guests and teammates like you would family Be of Integrity Own your Domain: Be accountable to your job & the greater mission Embrace honesty, transparency and vulnerability Follow-through and do what you say you’re going to do