Property Manager

Job description

Location: London, Fitzrovia Team: Property Management Reports to: Portfolio Manager / Director of Property Management ✨ A Little About TSP TSP is a boutique, property and asset management business. We manage office, industrial and retail assets across the UK, creating spaces that are genuinely commute-worthy, hospitality-led, experience-driven, and proudly people-first. We’re 17 years old, but we operate with the energy of a start-up: fast-moving, agile, and unafraid to challenge the status quo. Innovation, sustainability, and smart use of technology sit at the heart of what we do, helping us deliver healthy buildings filled with happy tenants. Our culture is collaborative and entrepreneurial. We’re Investors in People Gold which puts us in the top 1% of companies in the UK and we were the UK’s first B Corp-certified real estate company. We are multi award winning and most recently, we were named Professional Services Team of the Year at the Property Week Awards 2026. ⚡️ The Role The Property Manager is responsible for the day-to-day management of a portfolio of commercial and mixed-use properties on behalf of landlord clients, ensuring assets are managed efficiently, compliantly and to a high standard. The role covers service charge management, lease administration, tenant relations, building operations, health & safety, and landlord reporting, acting as the principal point of contact between landlords, tenants and contractors. 🙌Key Responsibilities Manage a portfolio of commercial/mixed-use properties, acting as the main point of contact for landlords, tenants, contractors and other stakeholders. Prepare, monitor and reconcile annual service charge budgets, ensuring costs are properly apportioned, recoverable and communicated clearly to tenants. Oversee service charge accounting, including year-end reconciliations, in conjunction with the finance team. Instruct, manage and monitor performance of contractors and suppliers (M&E, cleaning, security, landscaping etc.), ensuring value for money and contract compliance. Undertake regular property inspections to monitor condition, identify works required and ensure compliance with lease obligations. Assist facilities managers in managing health & safety compliance across the portfolio, including fire risk assessments, PPM schedules, and statutory compliance records. Handle lease administration matters including rent reviews, lease renewals, assignments, sub-lettings, licences to alter, and consents. Manage arrears in conjunction with the accounts team, escalating where necessary. Build and maintain strong tenant relationships, resolving queries, complaints and disputes promptly and professionally. Oversee the onboarding of new tenants and offboarding/dilapidations process for outgoing tenants. Prepare regular landlord reports covering financial performance, operational matters, and upcoming works or risks. Manage capital works and refurbishment projects, liaising with building surveyors and project managers as required. Ensure all properties are managed in accordance with the RICS Service Charge Code and relevant regulatory requirements. Support business development by contributing to management proposals and pitches for new instructions. Maintain accurate records on property management systems (e.g. Qube, Yardi, MRI, TRAMPS or similar). 👀 What We’re Looking For Essential: Proven experience in commercial or mixed-use property management within the UK market. Sound working knowledge of landlord and tenant law, service charge principles, and the RICS Standard – Service Charges in Commercial Property. Strong financial acumen, including budgeting, reconciliations and reporting. Excellent communication and relationship-management skills, with the confidence to liaise with landlords, tenants, and senior stakeholders. Well-organised, with the ability to manage a varied workload and competing priorities across multiple properties. Good working knowledge of health & safety legislation as it relates to commercial property. Proficient in Microsoft Office (particularly Excel) and property management software. Full UK driving licence. Desirable: Experience managing Central London commercial assets desirable but not essential. Experience working with managed tenant spaces Consultative selling skills ✏️Qualifications Degree or equivalent professional qualification required (desirable in a relevant field - Real Estate, Surveying, Estate Management or related field, but not essential). RICS membership (MRICS) 🙌 Key Relationships Landlord clients and asset/fund managers Tenants and occupiers Building surveyors, consultants and contractors Internal accounts and credit control teams Facilities management teams ⭐️ The Perks Performance-related bonus Private healthcare Two paid charity days each year 25 days annual leave, not including public holidays and Christmas closure £75 birthday bonus Monthly Check-ins, development, learning and mentoring opportunities Excellent opportunity to develop within an award-winning, innovative company Contributory pension 👉 The TSP Way Own tomorrow. That means building a business that remains relevant in its time and place. We combine deep in-house expertise with a progressive investment ethos to provide wealth and security for our investors and people. Our ultimate goal is to keep buildings fuller for longer. We do that by building character through our values: Ease Purpose Sweat the Small Stuff Generosity Hospitality Presence We recognise that equality and diversity in the workplace goes beyond legal compliance and that a diverse team is critical to our success as an organisation. We look for a number of characteristics, competencies and core leadership behaviours in our people. These assessments are carefully built into our recruitment process to ensure that we attract and hire colleagues that share our values and ethos as a business. In addition to encouraging a workplace free of unlawful discrimination, we expect our colleagues to treat one another with kindness and respect in every interaction and communicate in a way that respects every other human around them. Our Commitments To You In line with The TSP Way and our commitments to building and sustaining a diverse workforce, we encourage applications from all sections of the community: We are committed to ensuring that all employees and job applicants are provided with equality of opportunity in employment. This commitment is reflected in our employment policies and practices, recognising the provision of equal opportunities as a matter of good management practice. Our aim is to promote equality of opportunity so that no employee or job applicant will be subject to unlawful or unfair discrimination on the grounds of gender, age, marital status, colour, race, religion, disability, sexual orientation, offending background, membership or non-membership of a trade union or political beliefs.