Property Operations and Technical Manager

Job description

Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Who we are We’re Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands, including Betway and Jackpot City. We’re a powerhouse built on decades of expertise and we’re changing the game for good. Our mission is to give our customers a superclass entertainment experience. Who we’re looking for We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Super Group International, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar. Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary. Why we need you We’re building experiences that wow our customers – and that starts with bold, curious people who want to do work that matters. If you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment. As our Property Operations and Technical Manager, you are responsible for the safe, reliable and cost-effective operation of the corporate office park and its associated building infrastructure. The role provides technical leadership across electrical, mechanical, HVAC, plumbing, fire, vertical transportation, water, energy and building management systems. The role is accountable for property project delivery, preventive and corrective maintenance, management of the property service desk, contractor performance, statutory compliance, utilities optimisation and the ongoing improvement of building services. The position requires a hands-on manager who can coordinate technical teams, service providers, tenants and internal stakeholders while maintaining clear governance, service standards and operational reporting, for us to stay ahead of the game. What you’ll do You’ll take ownership of work that gives us our competitive edge, including: Property Project Management Develop project briefs, scopes of work, technical specifications, budgets, programmes and resource plans for property-related projects. Manage refurbishment, fit-out, infrastructure replacement, energy, water, security and building-services projects from initiation through handover and close-out. Coordinate consultants, contractors, vendors, internal stakeholders and tenants throughout the project lifecycle. Monitor project scope, cost, quality, programme, risks, dependencies and change Review technical proposals, drawings, method statements, quotations and contractor Maintain project governance documentation, including approvals, risk registers, progress reports, variation records, snag lists and completion certificates. Ensure that operational readiness, training, warranties, asset records and maintenance requirements are completed before project handover. Act as the technical property representative on construction, refurbishment and infrastructure projects. Property Service Desk Management Lead and oversee the property service desk function, ensuring effective logging, prioritisation and resolution of maintenance and facility-related requests. Monitor service levels, response times and customer satisfaction metrics. Identify recurring issues and implement corrective and preventative solutions. Produce regular reporting on service performance, trends and improvement opportunities. Technical Building Systems Management Provide technical oversight of all building services including HVAC, electrical, plumbing, fire, security, vertical transportation and utility systems. Ensure the reliability, compliance and performance of critical building infrastructure. Lead technical problem-solving, root-cause investigations and asset lifecycle planning. Review technical specifications, drawings and contractor submissions. Building Systems & Maintenance Technology Lead the implementation and ongoing optimisation of property service-desk, maintenance-management and building-monitoring systems to support efficient facilities Drive the adoption of technology and data-driven reporting to improve asset management, maintenance planning and service delivery performance. Maintain accurate asset, maintenance and operational records to support compliance, reporting and decision-making. Technical Governance & Operating Procedures Review and enhance the operational standards, maintenance procedures and emergency response protocols. Ensure compliance with statutory, safety and operational requirements. Maintain technical documentation, drawings, certifications and asset records. Promote continuous improvement through regular review of operational practices and Asset Management & Lifecycle Planning Maintain oversight of the property asset portfolio and associated asset registers. Develop maintenance, refurbishment and replacement strategies for critical infrastructure. Coordinate condition assessments and long-term capital planning. Ensure effective management of warranties, service contracts and asset performance throughout the asset lifecycle. This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow. What you’ll bring You’re someone who brings: Clear, confident communication (written and verbal), and the ability to breakdown complex ideas A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals Strong organisational skills and the ability to manage multiple projects without dropping the ball Exceptional attention to detail and a commitment to high‑quality work Adaptability – you stay sharp, productive and positive in fast‑moving environments Relevant qualification in Facilities Management, Property Management, Building Services, Electrical or Mechanical Engineering (National Diploma, National N Diploma, Degree or equivalent). 7-10 years' experience in property operations, facilities management, technical services or building management. Proven experience managing commercial property operations, maintenance programmes and service delivery. Strong technical knowledge of building systems, including electrical, mechanical, HVAC, plumbing and fire services. Experience managing contractors, service providers, SLAs and maintenance contracts. Experience leading facilities, refurbishment, infrastructure or maintenance-related projects. Sound understanding of occupational health, safety, environmental and statutory compliance requirements. Financial and commercial acumen, including budgeting, forecasting and cost control. Proven leadership, stakeholder management and problem-solving capability. Desirable skills you’ve got up your sleeve It would be great if you also have some the following skills: In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards Experience in developing and executing customer retention strategies Professional certification or registration in Facilities Management, Engineering, Project Management or a related discipline. Experience implementing or operating property technology platforms, maintenance management systems or building-monitoring solutions. Experience in asset lifecycle management, preventative maintenance planning and utilities optimisation. Experience in the planning, development and delivery of building renovations, office fit outs, infrastructure upgrades and capital improvement projects. Sustainability, energy management and ESG experience within a commercial property environment. Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward. These competencies are: Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation What you’ll get back We invest in your growth and wellbeing, so you can bring your best: Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast. Your progress matters . Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career. Support that has your back . Our Employee Assistance Programme offers resources for you and your family. Group Life Cover Funeral Fund Benefit Income Continuation Benefit Medical Aid Subsidy Retirement Annuity Subsidy Ready to feel superclass? At Super Group, your experience matters. We’re honest, fair, and focused on helping you succeed – and your work will have real impact from day one. Game on! *Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process. *Shortlisted candidates may need to complete an assessment. This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification. Should you not hear from us within 2 weeks, please deem your application as unsuccessful. The perfect place to work, play and grow!