Property Operations Coordinator

Job description

**A bit about us** At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home. Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US. From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence. **The impact you'll have** At Placemakr, our obsession with exceptional service doesn’t stop at our valued guests, residents and partners – it encompasses our team members as well. As a Coordinator, Property Operations I, you will be at the forefront of this mission, supporting property leadership and property team members with sharp communication, thoughtful prioritization and a roll-up-your-sleeves mindset. Around here, things move fast, and no two days look the same (which is how we like it!). You'll blend operational know-how, a leadership mindset and a hand-on presence across front of house and back of house teams to help the entire property operate smarter and more effectively. Reporting directly into the General or Operations Manager, you'll serve as a trusted extension of our property leadership team, embracing ambiguity (while still appreciating a trusted process or two!) and a key member of our on-site team who helps turn ideas into day-to-day reality. As a future leader at Placemakr, you’ll champion our Community Norms and bring our Property Team Mission to life in every interaction – ensuring guests are delighted by the experiences we create and our property team members feel supported, empowered and excited to build the smarter place to stay, together. This position requires open availability for scheduling including nights, weekends and holidays. The exact hours and days of the week and weekend that you will be scheduled will be rotational. **This is an on-site position located in Tempe, AZ. The hourly rate is $26.75.** ### What you'll do - Consistently provide an exceptional experience to anyone you interact with on-site, so our guests and residents walk away thinking "I have to tell my friends about this place!". Be the loyal, caring friend, local insider and subject-matter-expert of your property and market all rolled into one - Jump in and communicate with your fellow on-site and off-site property team members to make things happen - work together, provide support and keep our "one team" mentality alive so everyone wins - Maintain a safe, secure, and compliant environment for all by adhering to established policies, procedures and expectations as they roll out. Ask questions and make sure you understand their impact - we don't mess around with safety, service and operational standards! - Follow a schedule that's as flexible as our business model - working days, evenings and weekends to understand the nuance of our business, support the team and drive consistency. Not all weeks will look the same, and that's the point. - Be hands-on in the daily operations across your property – spend 100% of your time in the business to support your leaders with administrative tasks and your front of house and back of house team members with operational duties, ensuring we consistently operate at our high standards - Lead from the front and set the tone as a strong performer. Help your property meet and exceed Placemakr standards across employee engagement ratings, GSS, brand standards and consistently positive guest reviews - When things get tricky, step up for the team. Resolve escalated guest and team member issues with confidence, good judgement and autonomy, making great decisions in the moment - Dive in to front of house operations when the business calls for it (and many days, it will!) - be a hands-on, service-focused leader at the front desk, supporting guest and/or resident needs and solving real-time issues - Roll up your sleeves in the back of house too! Inspect rooms, create housekeeping boards or deliver on inventory-related tasks when and where helps is needed - Keep your property and department leaders on track by coding expenses, assisting with scheduling, time-clock issues or missed punches and diving in to other administrative, operational or budget-related tasks as assigned by your property leader. In this role, no task is too big (or too small!) to take on - Own the details that make the experience work - support property and department leaders with inventory and order management of guest amenities, back-of-house supplies, signage and administrative supplies - ensuring our teams (and guests!) have what they need when they need it - Additional duties and responsibilities, as assigned. At Placemakr, this phrase isn't a catch-all, it's the way we work. ### What it takes - 3+ years of previous experience delivering exceptional experiences in a/an customer, administrative or operations support-focused role in environments such as hospitality, retail, multi-family or food & beverage - 1+ years of experience as a team lead, supervisor or mentor (preferred) which allows you to excel at leading by example and influencing others without direct authority - Scheduling flexibility that matches how we operate – you are willing and able to work any hours and days of the week, including evenings, weekends and holidays, on an ongoing and consistent basis - A naturally curious, can’t-sit-still individual who is adaptable, eager to learn, and ready to jump in wherever needed to make an impact. - Previous professional experience communicating clearly and confidently both verbally and in writing. You always remain personable, polished and empathetic, using proper grammar, spelling and punctuation, no matter the response - Demonstrated experiences in which you confidently handled elevated guest, customer or team member situations using sound judgement, taking ownership and making smart decisions without needing direction - Ability to thrive in fast-moving environments, juggling multiple priorities and adjusting on the fly, while keeping the most important work moving forward - You’re highly organized, manage your time well, and approach challenges with a solutions-first mindset – seeing obstacles as opportunities to improve how things work - You lead by example, whatever the situation. With a positive, can-do attitude, you collaborate easily with others and help foster a culture of clear communication, shared accountability and genuine team support - You exceed expectations in all Guest Experience Associate III and Housekeeper III skills. - You embody our Property Team Mission of Customer, Consistency and Community (Norms) - You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right - Coordinators, Property Operations, will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Coordinators, Property Operations and an exceptional guest experience.