Property Preservation Supervisor

Job description

**This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Property Preservation Supervisor based in Brazil.** The Property Preservation Supervisor oversees teams and vendor operations responsible for maintaining and managing properties associated with mortgage servicing and default-related processes. In this leadership role, you will ensure that property inspections, damage claims, vacant property registrations, code compliance, and eviction-related activities are handled accurately and in accordance with applicable requirements. You will work closely with internal teams, external vendors, contractors, and legal professionals to resolve issues, improve operational performance, and meet critical deadlines. The role combines people management, process oversight, reporting, and risk mitigation in a fast-paced, high-volume environment. You will also identify opportunities to improve efficiency, control costs, and strengthen service quality while supporting staff development and maintaining compliance with investor and government guidelines. ### Accountabilities - Supervise, coach, mentor, and develop assigned staff, providing training and guidance to support strong performance and professional growth. - Oversee vendor operations to ensure property inspections, hazard claims, vacant property registrations, code violations, and eviction activities comply with applicable federal, state, investor, agency, and insurer requirements. - Serve as the primary point of contact for vendor questions and concerns, ensuring issues are addressed promptly and effectively. - Communicate with vendors and internal teams regarding operational challenges, regulatory changes, outstanding inquiries, and resolution timelines. - Prepare reports and analyze operational data to track trends, monitor performance, and support management decisions. - Review and improve processes, procedures, and controls to reduce delays, resolve recurring issues, and enhance operational efficiency. - Participate in default-related meetings and coordinate proactive discussions with vendors regarding outstanding issues and resolution status. - Manage technology updates and changes across relevant mortgage servicing and property management systems. - Identify opportunities to increase revenue, reduce expenses, and improve service delivery. - Support special projects, performance monitoring, management reviews, and quality control audits. - Oversee property preservation bids and review reports concerning vacant, damaged, and land-only properties. - Coordinate with relevant government housing contractors and attorneys to achieve required property conveyance conditions, manage extensions, and support claim filing processes. - Oversee eviction-related matters and coordinate the referral of eligible FHA loans for real estate-owned (REO) disposition, ensuring vendors follow established procedures. - Maintain comprehensive knowledge of applicable investor, government, client, and internal policies, procedures, and system requirements. ## Requirements: - High school diploma or equivalent required; a bachelor's degree in business or a related field is preferred. - At least 5 years of experience in mortgage default servicing or mortgage banking. - At least 2 years of supervisory experience, including the ability to coach, motivate, and train employees. - Strong understanding of mortgage industry practices, property preservation, and conveyance claims processes involving HUD, FHLMC, FNMA, and VA requirements. - Experience with LPS-MSP (Mortgage Servicing Platform) and familiarity with related mortgage servicing and property management systems. - Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint. - Excellent written, verbal, and interpersonal communication skills, with the ability to collaborate effectively with internal teams and external vendors. - Strong organizational, analytical, and problem-solving skills, with exceptional attention to detail. - Ability to prioritize competing responsibilities, make sound decisions, and manage high volumes of time-sensitive work. - Ability to work independently with minimal supervision while meeting deadlines and contributing to team objectives. - Commitment to maintaining confidentiality and handling sensitive information appropriately. - Flexibility to work outside standard business hours, including occasional evenings or weekends, when required. ## Benefits: - Annual compensation range: $58,700–$98,600, depending on qualifications, skills, and experience. - Health and welfare coverage: Optional medical, dental, vision, life, and disability insurance. - Paid time off: Paid holidays, vacation, and sick leave. - Retirement and financial benefits: Employer-matching 401(k) plan and employee stock purchase plan. - Wellness resources: Access to mental health resources, including Calm memberships, and programs supporting physical and emotional well-being. - Employee recognition: Programs celebrating employee achievements and milestones. - Lifestyle perks: Discounts on gym memberships, pet insurance, and employee purchasing programs. - Learning and development: Tuition reimbursement to support continued education and professional growth. - Remote work flexibility: Remote working arrangements, with company-provided equipment. - Home office requirements: A quiet, private workspace and a high-speed internet connection with minimum download speeds of 25 Mbps and upload speeds of 10 Mbps. - Career development: Opportunities to contribute to operational improvements and grow within the mortgage servicing industry.