Property Support Specialist

A bit about us At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home. Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US. From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence. The impact you'll have The Specialist, Property Support, will supply on-site support to our newly acquired buildings and existing property operations teams by managing and executing on timelines, budgets, and projects. Equally as important, you will be an extension of our property leadership team and be expected to provide leadership and people-related support throughout the lifecycle of our properties during times of leadership shortages, process rollout and property performance initiatives. This individual will train and project manage our on-site operations teams in logistics behind transitioning properties, such as accepting units, coordinating FF&E and OS&E, and executing Placemakr Customer Experience standards, while providing hands-on executional support throughout. While functioning as an extension of our property leadership team, the Specialist, Property Support will be an integral member of the on-site staff by bridging communication across the Property Operations and non-property teams to relay issues, questions, changes, and needs, during transitionary periods and on-going operations. In partnership with the Manager, Property Support, this individual will set up processes and structure to make the operations on-site as seamless as possible. In this position, you must be detailed oriented and a strong planner, as you will be expected to manage new and ongoing projects with moving deadlines in order to support the achievement of property performance expectations. As a utility player providing operational support to our property teams in various situations, you will be expected to manage competing priorities effectively, demonstrate exceptional people and team leadership skills, and consistently Own It, Make It Better and Treat People Right. ### What you'll do - Travel 75%+ of the time to serve as boots on the ground support during onboardings, off-boardings, transitionary projects, leadership vacancies and other personnel support needs for your owned projects. - Execute on day-to-day operational tasks related to on-site stand-up, wind down or on-going operations projects (including gaps in staffing and roll out of new initiatives) at assigned properties to support property performance expectations - Demonstrate Placemakr property leadership qualities by consistently training, motivating and recognizing team members while driving accountability, consistency and a culture of high-achievement during your owned projects. - Facilitate trainings for new team members on the property operations and leadership teams at various levels outside of your owned projects. - Execute on and support development of SOPs for applicable pre-opening, wind-down and various operational duties including but not limited to accepting units, receiving and installing physical product (FF&E and OS&E) and setting up buildings to Placemakr brand standards - Communicate effectively and frequently with on-site and off-site partners across the organization to ensure alignment on and efficacy on all projects - In tandem with cross-functional partners and the Manager, Property Support, identify risks and capacity constraints in project timelines and proactively work to mitigate those risks - Utilize [](http://monday.com/) and other project management tools to effectively manage the progress of properties, projects and team support - Additional duties and responsibilities, as assigned. ### What it takes - Bachelor's degree preferred - 2+ years of relevant professional experience in hospitality, retail, operations, or project management required – specific experience with new store or property openings a plus! - 1+ years of people leadership experience (required) - Excellent verbal and written communication skills that allow you to clearly and effectively communicate goals, issues, solutions and wins to various levels of internal and external stakeholders. - Strong people leadership skills and can hire, train, cultivate, develop and lead a team in alignment with Placemakr standards and community norms. - Unmatched interpersonal skills and can work well with leaders and team members throughout the company to execute on projects, processes and standardization - You lead by example, have a can-do attitude and the ability to work effectively in a collaborative environment, contributing to a culture of proactive communication, unity and mutual support - Demonstrated experience effectively resolving problems with a high-level of autonomy. You identify issues before they arise, escalate appropriately and resolve them in a timely manner - Demonstrated experience with execution and documentation of processes and regularly sharing status updates effectively - Ability to be self-motivated and thrive in a fast-paced, rapidly changing environment - You embody our Community Norms. You Own It. You Make It Better. You Treat People Right. - Property Support Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Property Support Specialists and an exceptional guest experience. ### Our benefits & perks\* - Competitive salary - Company stock options - 401k + 4% employer matching program - Medical, Vision & Dental Insurance plan options - Flexible Spending Account & Health Savings Account options - 20 days of paid time off (PTO) per year, with the flexibility to use it, roll it over, or cash it out! - PTO increases to 25 days per year after 2.5 years of employment - Up to 8 floating holidays per year so you can celebrate what matters most to you! - Monthly cell phone reimbursement and health & wellness stipend - Management Training Program - Paid Parental Leave - Paid Life Insurance - ZayZoon as an option to access your paycheck before your payday - Plus, discounts to stay at select Placemakr properties all over the US \*The exact benefit terms and coverage are detailed in the Employee Handbook. Please note that Placemakr has the right amend policies and are subject to change.