Propertybase Client Services Specialist

Job description

The Propertybase Client Services Specialist is a vital part of our Internation Expansion team, responsible for providing outstanding support to our Customer Success and Support teams. Reporting to the GM, Propertybase, you will play a crucial role in ensuring smooth integration between Salesforce and other Business systems. If you enjoy working with data and dashboards this is an opportunity to join a dynamic, fast paced and growing multi-national company in a highly visible role. ### ESSENTIAL RESPONSIBILITIES & DUTIES: - Administer, configure, and optimize Salesforce to support customer operations workflows. - Maintain data integrity by managing deduplication, validation rules, and automation processes. - Partner with stakeholders to gather business requirements and implement new Salesforce features or enhancements. - Build and manage reports, dashboards, and analytics to track key metrics for Customer Success and Support teams. - Provide end-user support, training, and troubleshooting while ensuring best practices are followed. - Manage integrations between Salesforce and other business systems, ensuring seamless data flow and accuracy. - Maintain clear documentation of system configurations, workflows, and processes. - Ensure compliance with company security policies, data governance standards, and regulatory requirements. - Continuously seek opportunities to improve Salesforce usability, scalability, and adoption across the organization. ### QUALIFICATIONS & SKILLS: - Strong understanding of Salesforce best practices, configurations, and automation tools (e.g., Flow, Process Builder, Apex triggers). - Experience with Salesforce reports, dashboards, and data management. - Familiarity with third-party integrations (e.g., Zapier, Tableau, or customer support platforms). - Ability to troubleshoot technical issues and provide clear, timely end-user support. - Strong analytical and problem-solving skills with keen attention to detail. - Excellent communication and collaboration skills, with the ability to translate business needs into practical Salesforce solutions. - Minimum 2 years of experience in Salesforce administration. - Salesforce certifications required.