Protection of Family Links Field Officer 2 - Kharkiv - 873228 (Kharkiv (KHR), UA, 33136)

Job description

WHAT WE DO The International Committee of the Red Cross (ICRC) is an impartial, neutral, and independent organization whose exclusively humanitarian mission is to protect the lives and dignity of victims of armed conflict and other situations of violence and to provide them with assistance. The ICRC is mandated to work in countries affected by armed conflict or other situations of violence. The ICRC is present in over 100 countries and has 18,000 staff worldwide. In 2014, the ICRC expanded its presence in Ukraine. Over 700 team members work across the county in various professional fields . ABOUT THE JOB The ICRC Protection Department seeks a competent Protection of Family Links Field Officer to join our team in Kharkiv . In this role, you will be responsible for implementing and monitoring ICRC PFL activities in Kharkiv`s area of responsibility. The PFL Field Officer will handle tracing inquiries from families of missing persons, gather and process tracing requests, conduct tracing activities to search for missing persons, and ensure timely follow-up of the missing cases and family enquirers under his/her responsibility. Additionally, you will support multidisciplinary assessments of the needs of families of missing persons and assist in providing appropriate responses. As a key member of the team, the PFL Field Officer in Kharkiv will also be expected to raise awareness about the ICRC’s role and procedures related to the Missing file during meetings with the families of the missing or authorities involved in the case. Start date: October 2026 or Immediately YOUR TASKS AND RESPONSIBILITIES Develop and maintain contacts with the families of missing and captured persons Collect new tracing enquiries and regularly follow-up on existing enquiries Keep families informed of any developments or news in their case Ensure proper documentation and data management Understand and analyze the existing cases to inform the ICRC’s actions in favor of the families Organize and conduct awareness raising sessions with families of missing persons and authorities to disseminate information about ICRC PFL action, and orient families in the search process Proactively understand the needs of families of missing individually or more collectively (trends), beyond the right to know: mental health needs, legal and administrative needs, etc., through the organization of focus groups discussions with families of missing Proactively identify referrals to other ICRC departments Actively map and assess available external services for families of missing, in the area of responsibility, and promote the internal and external services available among families of Missing Support families’ gathering in Kharkiv area of responsibility and together with the team, maintain regular contact with families’ associations WHAT WE OFFER YOU A great team to work with and an organization where you have an impact Employment contract according to Ukrainian labor law with flexible working arrangements Competitive salary between UAH 60,000 and 88,000 (gross) before taxation Medical insurance for you and your depending family members Comprehensive onboarding and learning opportunities 20 working days of annual paid leave Convenient office location in the city center We welcome applications from all qualified candidates regardless of gender, age, disability, health status, background, or any other personal characteristics. Our selection process is based solely on professional competencies and is designed to ensure transparency and equal opportunities for all candidates, including persons with disabilities. If you require support or adjustments during the selection process, please let us know in advance. All requests will be treated confidentially and considered within our capacity. For more information : . ABOUT YOU To be successful as Protection of Family Links Field Officer in the Protection Department, you should possess the following qualifications and experiences and have the following characteristics: Ukrainian citizenship or permanent residence permit in Ukraine University degree or relevant professional experience Typically, 3-5 years of experience in the field of social, political, or economic sciences or similar Experience with the ICRC or another humanitarian agency an asset Professional fluency (written and spoken) in English and Ukrainian Computer literacy Self-motivated with a strong commitment to teamwork and humanitarian principles Flexible, enthusiastic, and willing to learn Ability to work independently, as well as effectively under supervision Ability to organize and prioritize multiple tasks Ability to work within a diverse team and establish and maintain good working relations in a multi-ethnic, multi-cultural, and multi-disciplinary environment INTERESTED? YES? THEN APPLY! To apply, please complete and submit the compulsory ICRC application form. Kindly note that your application will only be considered if it is submitted through the HRspace recruitment module. To apply on the platform, please locate the " Apply now " button in the top right-hand corner of the vacancy announcement and complete the application form. Your candidacy will be considered only once you have completed the ICRC application form Application deadline: 16 September 2026 Only candidates meeting the abovementioned criteria will be contacted to move forward in the recruitment process. The ICRC reserves the right to re-issue the vacancy, cancel