Provider Growth & Success Manager (Ohio)

Job description

### **About Wonderschool** Wonderschool’s mission is to ensure every child has access to early childhood education that helps them realize their full potential. We empower small business owners - childcare providers - to launch and grow programs through software, coaching, and support, while partnering with governments to modernize childcare infrastructure. We are building a category-defining platform at the intersection of marketplace, SaaS, and public sector systems - now increasingly powered by AI. Our products help providers run and grow their businesses, from enrollment and marketing to licensing, compliance, and daily operations. Our team is small, fast-moving, and deeply focused on building systems that scale. We value people who take ownership, experiment quickly, and use modern tools - including AI and automation - to increase their leverage and impact. ### **Position Summary** This role blendscustomer success, business consulting, and operational enablement - owning the end-to-end lifecycle from onboarding through growth and expansion. You will work closely with business owners to improve performance across key levers including revenue growth, operational efficiency, and long-term sustainability. Success in this role requires strong business judgment, structured problem-solving, and the ability to influence outcomes through both direct engagement and scalable systems. ### **Responsibilities** #### **Drive Provider Success & Growth** - Support providers across their full lifecycle - from onboarding and launch to ongoing growth and expansion - Build strong, trust-based relationships through field visits, virtual coaching, and proactive outreach - Help providers achieve key outcomes including enrollment growth, operational efficiency, and revenue stability - Serve as a trusted advisor, guiding providers through challenges and opportunities #### **Coaching & Business Enablement** - Coach providers on small business fundamentals, including pricing, budgeting, and financial planning - Support providers in building sustainable operations, including staffing and long-term growth strategies - Help providers develop strong program positioning, parent communication, and community engagement - Guide providers in setting and achieving measurable business goals #### **Licensing & Compliance Support** - Guide providers through state licensing requirements and regulatory processes - Support preparation for inspections and ongoing compliance - Assist with business setup tasks such as documentation, registration, and operational readiness - Ensure providers meet required standards to successfully launch and operate #### **Product Adoption & Technical Onboarding** - Lead onboarding and training for Wonderschool’s platform and tools - Help providers adopt key features that improve efficiency, enrollment, and revenue - Deliver live trainings, walkthroughs, and ongoing support for non-technical users - Identify gaps in adoption and proactively drive deeper product usage #### **Marketing & Enrollment Growth** - Support providers in building and managing enrollment pipelines - Guide branding, local visibility, and digital presence (including marketplace listings and reviews) - Coach providers on converting inquiries into enrollments and improving parent engagement - Help providers execute local marketing strategies and community outreach #### **Field Engagement & Community Building** - Conduct regular in-person visits and host trainings across the region - Facilitate group sessions, workshops, and Wonderschool Academy programs - Represent Wonderschool in the field at events and community engagements - Travel regularly to support provider success and relationship-building #### **Cross-Functional Collaboration** - Maintain accurate provider records and insights in internal systems - Partner with Sales, Support, Product, and Engineering to improve provider experience - Surface trends, challenges, and opportunities from the field to inform product and process improvements ### **Required Qualifications** - 3+ years of experience in customer success, onboarding, account management, business consulting, or similar roles - Experience working with small business owners or entrepreneurs - Background in management consulting, strategy, or operations roles - Experience in marketplaces, SaaS, or platform-based business models - Familiarity with regulated industries (e.g., healthcare, education, financial services) - Experience with CRM and analytics tools (e.g., HubSpot, Salesforce) - Track record of driving measurable business outcomes across a portfolio - Willingness and ability to travel regularly within the region - **MUST** be located in Ohio ### **Preferred Qualifications** - Experience working in regulated industries (childcare, education, healthcare, or similar) - Familiarity with licensing or compliance processes - Experience with SaaS onboarding or implementation - Experience using CRM tools (e.g., HubSpot) - Experience coaching or mentoring business owners **Location** In-person, 5-6 days a week. Must be located in Ohio. This role requires regular client travel.