Provider Services Specialist TECPDS-SME

Job description

Serve as the Subject Matter Expert (SME) for the Texas Early Childhood Professional Development System (TECPDS). Train and support child care providers in the effective use of TECPDS and related professional development tools. Plan, coordinate, and facilitate TECPDS trainings and informational sessions, both virtually and in person. Maintain TECPDS expertise through ongoing training and certification, including recognition as a TECPDS Records Validator. Provide technical assistance and guidance to child care programs and Texas Rising Star mentor staff. Develop and distribute educational resources, training materials, and child care communications for providers. Create and administer provider surveys and assessments, analyze results, and provide recommendations for program improvement. Collaborate with community partners to coordinate large-scale events, workshops, presentations, and training opportunities. Foster partnerships with local organizations to expand educational and professional development opportunities for child care providers. Manage the creation and distribution of training certificates and maintain accurate records of provider participation. Prepare reports and track program outcomes, including provider engagement and TECPDS support activities. Communicate child care news, events, resources, and program updates through email, newsletters, and social media collaborations. Ensure compliance with confidentiality requirements and applicable federal, state, and local regulations. Promote inclusive, equitable, and respectful services for providers, families, and community stakeholders. Identify opportunities to improve processes, streamline operations, and enhance provider services. Build and maintain positive working relationships with child care providers, community partners, staff, and stakeholders. Serve as a collaborative team member and provide cross-functional support to ensure continuity of services and program success. Related 4-year degree from an accredited college/university or equivalent combination of education and work experience. Ability to use personal computer for correspondence reports, database access, record keeping, and working knowledge of Microsoft operating systems. Ability to interact with providers daily via face-to-face and/or phone. Commitment to customer-focused service delivery system. Excellent written, verbal communication skills. Exceptional interpersonal skills. Ability to work in conjunction with others to overcome obstacles for goal attainment of the client. All your information will be kept confidential according to EEO guidelines. Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions. When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others. At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law. We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.