Provider Supervisor (PMHNP/PA), Medical Services

Job description

**We’re not just behavioral health people—we’re crisis people.** Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference. **What You'll Do:** The **Regional Supervisor, Medical Services****– West Region** provides oversight of medical services delivered by medical staff across all Connections facilities. This position ensures appropriate staffing, scheduling, and clinical decision-making related to patient admissions, treatment, and discharge. The Medical Services Supervisor provides both clinical care and operational leadership and is expected to provide shift coverage as needed, with a minimum of 25% of weekly hours dedicated to direct clinical care. **This is a fully remote position in these states:** **AL, AR, AZ, CA, CO, CT, DC, FL, GA, IL, IN, KS, KY, LA, MD, ME, MI, MN, MT, NC, NJ, NY, OH, OR, PA, SC, TN, TX, VA, WA, WI** **Medical Services Oversight and Staffing** - Provides oversight of Medical Services staff and ensures adequate staffing coverage across all facilities. - Maintains provider schedules for all markets in collaboration with Workforce Management and adjusts coverage as operational needs arise. - Supports appropriate clinical staffing and decision-making related to patient admissions, treatment, and discharges. **Clinical Care and Patient Flow** - Provides direct clinical care for a minimum of 25% of weekly hours as a BHMP, including clinical assessment and treatment of patients across locations. - Provides shift coverage as needed to support the medical team and ensure continuity of patient care. - Monitors patient flow throughout the facility and partners with leadership to identify and address internal or external barriers to patient movement. - Communicates and collaborates with external organizations to coordinate patient care and support continuity of services. **Leadership and Team Development** - Assists with hiring, onboarding, training, motivating, and developing Medical Services staff. - Supports performance management and conflict resolution and promotes professional conduct among Medical Services staff. - Provides leadership, guidance, and support to Medical Services staff to promote effective teamwork and quality patient care. - Manages students, residents, and university contracts as required. **Operations and Compliance** - Ensures provider payroll is completed accurately and reflects all hours worked across assigned markets. - Collaborates with Workforce Management and operational leadership to support accurate scheduling and staffing. - Helps develop and lead trainings for Medical Services staff across Connections hospital markets. - Travels to other Connections locations as needed to support training, clinical operations, and organizational initiatives. What You'll Bring: - Completion of an accredited Physician Assistant or Nurse Practitioner program with psychiatric certification. - Psychiatric certification required. - Three years of experience in crisis mental health and/or the delivery of behavioral health treatment to children, adolescents, or adults. - Experience providing treatment to children, adolescents, and adults. - Two years of experience in a supervisory position. - Licensed in each state where Connections operates a facility (AZ, PA, WA, VA), with appropriate board certification, valid DEA certification, and X-waiver or other applicable prescribing authorization as required. It would be great if you had: - Continued education or advanced training related to psychiatric, behavioral health, or crisis care services. **What We Offer:** Full-time only: - Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity - CHS pays for Basic Life, AD&D, Short and Long-Term Disability - Voluntary Life insurance option for employees and their families - Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan) - Flexible Spending Accounts (health care and dependent care) - 401k company match after 6 months (50% of deferrals up to 6% of compensation) - Generous PTO starting at 160 hours accrued annual