Provisioning and Logistics Coordinator

Job description

About Windcave Windcave is a global leader in payment technology, offering a unified platform that consolidates all payment solutions into a seamless ecosystem. Operating in 42 countries with offices in 13 locations, we process billions of transactions annually, providing businesses with a comprehensive payment solution through a single provider. Our team of over 450 professionals supports more than 57,000 merchant locations globally, driving innovation and ensuring scalability in a fast-paced, technology-driven environment. Join us to shape the future of global payments and experience the cutting edge of financial technology. Your Role with Us As a Provisioning & Logistics Coordinator, you'll play an important role in supporting the day-to-day operations of our Lithuania office. This is a varied, hands-on position where you'll be responsible for receiving, configuring, testing and dispatching Windcave payment terminals while ensuring merchants receive a seamless onboarding experience. Working across logistics, terminal provisioning and first-line technical support, you'll collaborate with colleagues across Europe to deliver high-quality operational support and help maintain the exceptional service standards our customers expect. As our Lithuania operation continues to grow, this role also offers the opportunity to develop into more specialised operational and technical functions. What You'll Do Logistics & Inventory Receive, organise and maintain payment terminal inventory and accessories. Coordinate inbound and outbound shipments across the UK and Europe. Prepare, package and dispatch payment hardware accurately and efficiently. Process terminal returns, repairs and inventory movements. Maintain accurate stock records across internal systems. Work closely with suppliers and internal teams to ensure timely fulfilment of merchant orders. Provisioning Configure, provision and test Windcave payment terminals and payment solutions. Complete merchant activations, maintenance requests and hardware updates within agreed service levels. Perform software configuration and quality assurance testing before equipment is dispatched. Maintain accurate provisioning records within CRM and internal systems. Support customer implementation projects and payment solution rollouts. Contribute to continuous improvement initiatives and operational documentation. Technical Support Provide first-line technical support for payment terminals and merchant enquiries. Diagnose basic hardware and payment solution issues. Escalate more complex incidents to specialist technical teams. Maintain accurate support tickets and provide timely customer updates. Contribute to technical documentation and knowledge sharing across the team. What We're Looking For Previous experience within logistics, provisioning, operations or technical support. Strong organisational skills with excellent attention to detail. Excellent verbal and written communication skills. A proactive approach with strong problem-solving abilities. Good working knowledge of Microsoft Office. Ability to manage multiple priorities within a fast-paced operational environment. A strong customer service mindset and commitment to delivering high-quality work. It Would Be Great If You Have Experience within the payments, fintech or POS industry. Experience using CRM, ERP or Jira systems. Experience configuring payment terminals or other technical hardware. German language skills (desirable but not essential). Additional European language skills would be advantageous. Your Professional Skills Excellent organisational and time management skills. High level of accuracy and attention to detail. Ability to work independently while collaborating effectively within a team. Strong analytical and troubleshooting skills. A positive, adaptable attitude with a willingness to learn new technologies. Ability to build strong working relationships with colleagues, customers and external partners. Why Join Windcave? Be part of a global fintech company operating across 42 countries. Work with industry-leading payment technology used by thousands of merchants worldwide. Clear opportunities for career progression as our European operations continue to grow. Ongoing learning and development within payments technology. Join a collaborative, supportive and innovative international team. Competitive salary and benefits package. How to Apply Complete the application form. We review every application individually. Following an initial screening call, shortlisted candidates will be invited to meet with the team. We'll keep you informed throughout every stage of the recruitment process. Windcave is an equal opp ortunity employer. We welcome applications from candidates of all backgrounds.