Provisioning Coordinator

Job description

Company Description Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking. Values: Open, Trusted and Bold Trusted Partners: Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio Fortinet: Elite VIP Program – one of only 2 in the UK AWS: Advanced Solution & Managed Service Provider Program Job Description Telefónica Tech UK&I is looking for a Provisioning Coordinator. The role is responsible for dealing with orders from start to finish, over a large number of accounts and across multiple carriers and providers. Previous B2B experience is needed from an ISP/Telecoms background. In terms of products/services you'll be working with PSTN, Broadband, Ethernet and MPLS therefore previous experience of this is essential. Experience gained in a non-ISP background will, however, still be considered. Managing end to end circuit provisioning including customer ceases Taking ownership of orders from inception to customer handover Managing a large volume of customer accounts and their on-going provisioning projects Building relationships with customers and suppliers on provisioning projects and dealing with adhoc enquiries directly from customers. Ensuring regular status updates are issued to end customers Creating customer paperwork for customer requirement, Liaising with operational teams for delivery of services, Ensure internal systems are updated with all required information of circuit provisions, to ensure billing commences for services Providing administrative support as and when required Qualifications Skills and Experience Must possess strong administrative skills, preferably gained within a sales environment. Ideally with some experience of telecoms Accurate keying / data input skills. Proficient in MS packages including Word, Excel and Outlook, working knowledge of CRM or ERP is highly desirable. Excellent communication skills both oral and written. High level of accuracy and attention to detail. Excellent interpersonal skills with the ability to maintain and build good relationships both internally and externally. Ability to analyse customer needs and recommend solutions with minimal escalations. Ability to prioritise workload efficiently ensuring that all customer queries are resolved to closure and the customer’s satisfaction. The ability to multitask – providing support for various deals at different stages. Willing to go the ‘extra mile’ and views customer excellence as a personal objective. Ability to work methodically and calmly under pressure. Strong organisational, prioritisation and time management skills. Ability to self-motivate and manage own workload. Proactive in approach with a flexible attitude. Able to deal with customers in patient & friendly manner. Team player – understands the importance of collaborative working Telecoms/ISP experience Data and Ethernet knowledge Additional Information At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger. Be yourself with us, and feel that you belong. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability. We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch. At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger. Be yourself with us, and feel that you belong. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability. We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.