A Provisioning Technician – Level 1 is an entry level position requiring minimum 1 years’ experience with Windows and Apple hardware and software. This position is responsible for preparing Microsoft Windows and Mac OSX workstations and laptops for deployment to GXA clients. This is documented process that will require a successful candidate follow instructions, manage work requests and install devices onsite. In addition, learn how to manage inventory, check-in equipment, and ensure customer's database is accurate with correct technology inventory on hand. Responsibilities Set up hardware and install and configure software and drivers Prepare technological equipment Perform regular upgrades to ensure systems remain updated Perform general maintenance tasks, troubleshoots and repairs computer systems. This would include installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment while ensuring optimal workstation performance. Preparing new systems for deployment and coordinating installation with the end user. Updating appropriate inventory systems to reflect the current system status. Respond to assigned work orders and maintain accurate and timely documentation of progress in work order database. Promote creation of knowledge base Learn how to manage technology inventory. Requirements Thorough knowledge of computer systems and IT components Good knowledge of internet security and data privacy principles Very good communication abilities Exceptional organizing and time-management skills Relevant certifications (e.g. CompTIA A+) will be an advantage BSc/BA in Computer Science, engineering or relevant field Excellent customer service skills Possess the ability to understand and follow instructions
A Provisioning Technician – Level 1 is an entry level position requiring minimum 1 years’ experience with Windows and Apple hardware and software. This position is responsible for preparing Microsoft Windows and Mac OSX workstations and laptops for deployment to GXA clients. This is documented process that will require a successful candidate follow instructions, manage work requests and install devices onsite. In addition, learn how to manage inventory, check-in equipment, and ensure customer's database is accurate with correct technology inventory on hand.
Responsibilities
- Set up hardware and install and configure software and drivers
- Prepare technological equipment
- Perform regular upgrades to ensure systems remain updated
- Perform general maintenance tasks, troubleshoots and repairs computer systems. This would include installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment while ensuring optimal workstation performance.
- Preparing new systems for deployment and coordinating installation with the end user. Updating appropriate inventory systems to reflect the current system status.
- Respond to assigned work orders and maintain accurate and timely documentation of progress in work order database. Promote creation of knowledge base
- Learn how to manage technology inventory.
Requirements
- Thorough knowledge of computer systems and IT components
- Good knowledge of internet security and data privacy principles
- Very good communication abilities
- Exceptional organizing and time-management skills
- Relevant certifications (e.g. CompTIA A+) will be an advantage
- BSc/BA in Computer Science, engineering or relevant field
- Excellent customer service skills
- Possess the ability to understand and follow instructions
Why GXA?GXA is a fast growing, exciting Managed Service Provider and IT Company serving clients in the DFW Metroplex. We have a high client retention and exceptional satisfaction rate because we provide a very unique approach to IT service delivery. Our reputation of being a trusted business technology partner is one we’ve worked hard to maintain and keeping our clients at the forefront of their industries is something we take very seriously. You will be proud to represent us and be part of such a unique team.We are always looking to hire the most talented team members and work even harder to keep them. We offer a competitive compensation package, benefits and an awesome company culture. If you are a top performer looking to join a team where you will be challenged to grow, thrive and positively contribute, send us your resume.Our MissionWe really have just one mission at GXA and that is to serve. Using our technology industry knowledge and capabilities, we help our clients build a stronger business and we get on opporunity to build stronger communities. We make sure that their businesses perform at the highest level possible.Using the profits from the success of working with our clients, we serve by giving back to help build a better world. We are driven by a higher purpose. Philanthropy is at the heart of our business and the passion to make the world a better place. Our company is involved in several humanitarian missions and outreaches.We achieve this by working as a team, have a lot of fun doing it and growing.
Why GXA?
GXA is a fast growing, exciting Managed Service Provider and IT Company serving clients in the DFW Metroplex. We have a high client retention and exceptional satisfaction rate because we provide a very unique approach to IT service delivery. Our reputation of being a trusted business technology partner is one we’ve worked hard to maintain and keeping our clients at the forefront of their industries is something we take very seriously. You will be proud to represent us and be part of such a unique team.
We are always looking to hire the most talented team members and work even harder to keep them. We offer a competitive compensation package, benefits and an awesome company culture. If you are a top performer looking to join a team where you will be challenged to grow, thrive and positively contribute, send us your resume.
Our Mission
We really have just one mission at GXA and that is to serve. Using our technology industry knowledge and capabilities, we help our clients build a stronger business and we get on opporunity to build stronger communities. We make sure that their businesses perform at the highest level possible.
Using the profits from the success of working with our clients, we serve by giving back to help build a better world. We are driven by a higher purpose. Philanthropy is at the heart of our business and the passion to make the world a better place. Our company is involved in several humanitarian missions and outreaches.
We achieve this by working as a team, have a lot of fun doing it and growing.
