PSP Officer

Job description

Join our dynamic team at IC as a PSP Officer and help shape the future of FinTech innovation. This full-time, on-site opportunity based in Limassol offers you the chance to make a real impact in a fast-paced and forward-thinking environment. Apply now and take the next step in your career with us! Who We Are: IC is a global leader in trading with over 15 years of success, a strong international presence, and a team of skilled professionals, remains at the forefront of financial technology innovation. As an agile company that values growth and collaboration, we offer an exciting opportunity to be part of a dynamic industry where innovation meets excellence. What You’ll Do: The PSP Officer is responsible for the day-to-day operational management and performance of the company’s payment provider ecosystem. The role takes ownership of PSP monitoring, incident resolution, provider coordination, onboarding and implementation activities, while analysing payment performance and identifying opportunities to improve reliability and efficiency across all supported payment channels. Acting as a key operational point of contact for payment-related matters, the PSP Officer works independently with internal stakeholders and external providers and supports the PSP & Banking Manager on broader payment initiatives and the continuous improvement of the company’s payment ecosystem. What We’re Looking For: Payment Operations Oversee the daily operational performance of PSPs, banking channels and alternative payment methods. Monitor deposit and withdrawal performance, transaction success rates and processing trends across all supported payment channels. Identify payment disruptions, performance deterioration and operational issues, taking appropriate action and escalating where necessary. Coordinate with providers and internal stakeholders to minimise payment disruption and ensure timely resolution of operational matters. Monitor payment availability and performance across relevant jurisdictions, currencies and payment methods. PSP & Provider Management Manage day-to-day operational communication and coordination with PSPs, banks and payment partners. Coordinate the operational onboarding and implementation of new PSPs, banks and payment methods, working with relevant internal and external stakeholders. Coordinate provider due diligence requests, periodic reviews and ongoing information requirements. Maintain accurate provider records, contacts, agreements and operational documentation. Follow up on provider deliverables, outstanding actions and operational requirements to ensure timely completion. Incident & Case Management Own payment-related operational incidents from identification through resolution, coordinating with providers and internal stakeholders as required. Investigate transaction and payment-processing issues, identify root causes and drive appropriate follow-up actions. Manage provider tickets and escalations, ensuring appropriate prioritisation, follow-up and closure. Liaise with Customer Support, Operations, Finance and other relevant teams on payment investigations and complex cases. Maintain accurate records of incidents, resolutions and recurring issues, identifying areas requiring further action or improvement. Reporting & Analysis Prepare regular reporting on payment volumes, transaction performance, provider performance and key operational metrics. Analyse payment trends and performance data to identify issues, recurring patterns and opportunities for improvement. Identify root causes of payment underperformance and recommend appropriate operational improvements. Review provider fees and payment costs and contribute to performance and cost-efficiency assessments. Prepare payment-related information and analysis for management reporting and business reviews. Payment Testing & Implementations Coordinate operational testing of new PSP integrations, payment methods and payment-related changes. Participate in and coordinate UAT activities, including test execution, issue tracking and follow-up with relevant stakeholders. Validate the operational readiness and functionality of new payment solutions prior to launch. Coordinate with Technology, Operations, Finance and external providers during payment implementations. Monitor new payment solutions following launch and address any initial operational or performance issues. Documentation & Controls Maintain and regularly review PSP procedures, operational guides and process documentation. Ensure payment inventories, provider information and jurisdictional coverage records remain accurate and up to date. Ensure operational processes are followed consistently and identify areas where controls or procedures can be strengthened. Support internal and external audits, periodic reviews and internal control activities. Contribute to the continuous improvement of payment-related processes, controls and operational workflows. Key Performance Indicators Payment channel availability and operational performance. Timely and effective resolution of payment-related incidents and escalations. Quality and accuracy of payment performance monitoring and reporting. Timely completion of PSP onboarding, implementation and review activities. Effective management and follow-up of provider actions and deliverables. Accuracy and completeness of provider and operational documentation. Successful testing and operational readiness of new payment implementations. Identification and implementation of payment process and performance improvements. Qualifications: 2–4 years of relevant experience in payments, PSP operations, banking, fintech or financial services. Good understanding of payment processing, transaction lifecycles, settlement flows and payment operations. Experience working with PSPs, banks, payment methods or other financial service providers. Strong analytical and problem-solving skills, with the ability to investigate payment issues and interpret performance data. Strong organisational skills with the ability to manage multiple priorities, cases and stakeholders simultaneously. Ability to work independently, take ownership of operational matters and drive issues through to resolution. Strong communication and stakeholder-management skills. Experience within CFD, FX, fintech, online trading or other regulated financial services environments is considered an advantage. Working Schedule: On-site, Monday to Friday: 09:00 – 17:00 Why Join Us? Experience Rewards Beyond Just a Job! Because You Matter. Competitive Pay – We value you , not just your role. Our compensation reflects the skills and experience you bring to the table. Career Growth – Your journey is important. We’re here to support your development with ongoing learning and clear paths to advancement. Work-Life Balance – Time to rest is time to thrive. With 22 days of annual leave, your personal life is respected and prioritized. Wellness & Healthcare – Health comes first. Enjoy 12 paid sick days and full medical insurance coverage after 6 months, because your well-being is our priority. Future Security – We’re invested in your tomorrow. Participate in our Group Savings and Life Insurance Plan after 6 months. Snack Hub – We care about your daily comfort. Our fully stocked kitchen keeps you energized with fresh fruit, snacks, and beverages. Lunch on Us – Nourishment and connection matter. Enjoy a delicious daily lunch buffet with teammates. Paid Overtime – Your extra effort doesn’t go unnoticed. We recognize and reward the time you put in. Learning & Development – We believe in your potential. Dedicated budgets support your upskilling and curiosity. Referral Bonus – People matter here. Bring in great talent and get rewarded for growing our community. Team Spirit – Culture is everything. Join a team that celebrates together through events and team-building activities. MadBenefits - An exclusive employee perk platform offering hundreds of discounts on dining, retail, entertainment, and everyday essentials. Fitness & Recreation – Stay active and refreshed with access to gym facilities, organized sports, and relaxing spa treatments. Unwind Fridays – We’re human too. Enjoy a relaxed Friday drink with colleagues to close the week on a high note. Our culture is built on empathy, respect, and trust, because at the heart of everything we do is you . Your next big opportunity starts here! Apply now and let’s build something incredible together! Thank you for your interest in joining IC Markets. Due to the high volume of applications, only candidates under consideration will be contacted. All applications are handled with the strictest confidentiality.