Psychiatric Care Coordinator - Bilingual Spanish

Job description

AthenaPsych is a New York State mental health-approved provider of community mental health services for children, adults, and families with behavioral and emotional challenges. We specialize in individual and group psychotherapy for clients with a focus on trauma-informed care. We are dedicated to improving the quality and accessibility of mental health care for all, especially individuals from underserved communities. Here at AthenaPsych, we pride ourselves on hiring a diverse group of mental health clinicians and staff who are passionate and dedicated to improving our client’s overall emotional well-being. We provide both in-person and telehealth services for our clients and offer a competitive fee-for-service compensation plan and amazing benefits to our staff. ### Duties and Responsibilities: - Assist with coordination, scheduling, and care of all psychiatric care-related referrals. - Assist with managing provider schedules; ensure efficient scheduling in accordance with provider productivity standards. - Provide assistance with triaging appointments based on assigned client status and conducting follow-up calls when needed - Answer phone calls related to pharmacy or scheduling concerns - Collaborate with pharmacies to ensure accurate information is provided and to resolve any issues that arise - Responsible for sending and collecting forms from clients as needed - Managing Psychiatric Care inbox by answering and following up on emails to ensure timely responses - Additional duties as assigned by the Supervisor ### Qualifications: - High School Diploma or GED - Bilingual (Spanish) preferred - Minimum of 2 years’ experience in a healthcare support role - Previous experience using computerized appointment scheduling systems and/or electronic Medical Record systems - Knowledgeable in HIPAA Regulations - Detail-oriented and outcome-driven - Able to discreetly handle sensitive and confidential information - Accountability and integrity - Excellent organizational and prioritizing skills - Ability to complete work independently as well as in collaboration with team members - Demonstrates emotional intelligence in personal interactions - Good, professional communication skills - written and verbal - Strong computer skills and proficiency with Word, Excel, G-Suite, and other software/applications