Public Area Supervisor - Raffles The Red Sea

Job description

Key Responsibilities Operational Supervision & Quality Assurance: Supervise daily public area housekeeping operations, including lobbies, lounges, corridors, elevators, restrooms, restaurants, meeting rooms, spa, and other guest-accessible areas. Conduct regular inspections to ensure all public areas meet Raffles cleanliness, presentation, and brand standards at all times. Ensure cleaning schedules, task allocations, and manpower deployment are effectively managed. Monitor proper use, storage, and control of cleaning equipment, chemicals, and supplies. Guest Experience & Service Excellence: Ensure public areas maintain a calm, elegant, and welcoming atmosphere at all times. Handle guest concerns related to cleanliness or public area presentation promptly and professionally. Coordinate special cleaning or setup requirements for VIP movements, events, and functions. Support service recovery efforts through immediate corrective action and follow-up. Team Leadership & Development: Lead, coach, and motivate Public Area Attendants to uphold Raffles service culture and grooming standards. Conduct daily briefings to communicate priorities, VIP movements, and quality expectations. Provide on-the-job training and continuous feedback to ensure high performance and consistency. Assist in performance evaluations, scheduling, and attendance monitoring. Coordination & Communication: Liaise closely with Front Office, Guest Relations, Food & Beverage, Engineering, and Security to ensure seamless public area operations. Report maintenance issues, damages, and safety concerns promptly. Ensure accurate communication of public area readiness for events and high-traffic periods. Standards, Safety & Compliance: Enforce Raffles grooming, hygiene, and workplace conduct standards at all times. Ensure compliance with health, safety, environmental, and sustainability policies. Maintain confidentiality and professionalism when working in guest-facing environments. Ensure adherence to hotel policies, emergency procedures, and security protocols. Qualifications & Experience: Minimum 2–4 years of experience in Housekeeping or Public Area operations within a luxury or five-star hotel environment. Previous supervisory experience is preferred. Diploma or certificate in Hospitality Management or Housekeeping Operations is an advantage. Skills & Competencies: Strong leadership and organizational skills. Exceptional attention to detail and quality orientation. Ability to train, motivate, and manage a diverse team. Effective communication and coordination abilities. Time management and problem-solving skills. Familiarity with housekeeping systems and reporting procedures. Personal Attributes: Polished, professional, and confident presence. Calm, proactive, and composed under pressure. Pride in maintaining a refined luxury environment. Flexible to work shifts, including weekends and holidays. Trustworthy, discreet, and dependable. Understanding of Ultra-Luxury guest expectations and brand alignment. experience in project coordination, scheduling, and document control during pre-Opening stages. Experience in pre-Opening is a must. A proactive, anticipatory approach with a strong sense of ownership and accountability. Impeccable grooming and personal presentation aligned with Luxury standards. Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.