Pull Manager, SSA, Steam

Job description

Job Description Summary This role is part of the end-to-end Value Stream operating model, structured around 4 Value Streams to better support our customers from opportunity through execution. This model will strengthen accountability and cross-functional collaboration, enabling faster, more predictable delivery, improved customer outcomes, and sustainable growth. Job Description Key Responsibilities: Serve as SPOC for assigned customer service leaders and sales teams regarding pull management execution for their station or customer group. Own end-to-end SQDC performance for the assigned scope, proactively managing fulfillment and resolving bottlenecks to protect customer commitments. Lead daily pull management execution independently, resolving fulfillment issues, escalations, and non-standard requests with high autonomy. Collaborate with Sales and Customer Service to manage expectations and provide transparency on lead times, status, and OTD risks. Identify operational trends and lead targeted process improvements within the assigned customer group to drive productivity and fulfillment flow. Ensure transactional accuracy across the fulfillment chain, including documentation, system inputs, and cross-functional coordination. Act as an internal consultant for assigned customers/stations, using deep process knowledge to navigate complex fulfillment challenges. Build and maintain effective stakeholder relationships to align material availability with customer needs. Required Qualifications: Significant experience in customer-facing supply chain, order fulfillment, or logistics management. Proven ability to operate independently, solve complex problems, and manage high-stakes customer relationships. Advanced understanding of fulfillment processes, SQDC metrics, and order-to-cash workflows. Strong communication and stakeholder management skills; ability to influence cross-functional and senior stakeholders. Working knowledge of Steam Services tools and systems, e.g., OSERP and NEX. Ability to balance urgent operational demands with long-term process improvement activities. Bachelor’s degree or equivalent professional experience. Desired Characteristics: High ownership and urgency; proactively addresses performance risks before customer impact. Excellent interpersonal skills, especially in managing complex sales and customer-service expectations. Improvement-oriented mindset; comfortable leading small projects or lean-driven optimizations. Strong analytical skills; interprets fulfillment data to explain customer performance trends. Customer-focused and resilient in high-pressure operational environments. Able to integrate own expertise with broader business and fleet objectives. Additional Information Relocation Assistance Provided: No