Pump Inspector, Field Service

Job description

KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success. People. Passion. Performance. It is these three success factors that make KSB the company it is today. At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products. Pump Inspector – Field Service KSB SupremeServ by KSB GIW, Inc. Job Title: Pump Inspector – Field Service Department: Fort McMurray Service Centre Reports to: Field Service Supervisor Location: Fort McMurray, Alberta, Canada Shift: Monday – Friday (occasional weekends) OVERVIEW Pump Inspector – Field Service is a highly skilled person responsible for performing on-site field service work for customer rotating equipment, with a primary focus on centrifugal and slurry pumps. This role is field-service driven and involves laser scanning, pump health checks, troubleshooting, installation support, commissioning, inspections, and adjustable suction liner (ASL) at customer sites. When not assigned to field service activities, they will support service shop operations, including disassembly, assembly inspection and electronic measurements by use of a CMM. The successful candidate will work independently or as part of a team, demonstrate strong mechanical aptitude, and uphold the highest standards of safety, quality, and customer service. RESPONSIBILITIES Field Service (Primary Focus) Complete laser scanning on customer sites, provide interpretation and pump health checks to clients Complete portable coordinated measuring machine for accurate measurements both in the shop and in the field Conduct adjustable suction liner (ASL) installations and adjustments Perform on-site troubleshooting, inspections, assist with repair, and overhaul of rotating equipment at customer locations Interpret engineering drawings, OEM manuals, blueprints, schematics, and technical documentation to diagnose equipment issues and execute repairs accurately Complete detailed inspection reports, measurements, and service documentation, providing clear recommendations for repair scopes and corrective actions Support outage work, shutdowns, emergency repairs, and 24/7 contract support as required Communicate professionally with customers on-site, providing technical explanations, progress updates, and post-service recommendations Ensure all field work complies with company safety policies, customer site requirements, OEM standards, and applicable regulations Work independently in the field while coordinating with Field Service Supervisor, Service Coordinator, and Shop Lead to ensure efficient execution of work Service Shop Support (Secondary Focus) Perform disassembly, cleaning, inspection, measurement, repair, and assembly of rotating equipment in the service shop Inspect individual components, document as-found conditions, and verify tolerances against OEM specifications Assist with development of accurate repair scopes and Bills of Material (BOMs) based on inspection findings Support final assembly, testing, and preparation of equipment for shipment Maintain housekeeping standards and ensure tools, equipment, and work areas are clean, organized, and safe Assist with continuous improvement initiatives related to service quality, efficiency, and standard work practices SAFETY & QUALITY Promote safety, environmental stewardship, and housekeeping as the highest priority at all times Comply with all company safety policies, procedures, and customer site safety requirements Participate in hazard assessments, job safety analyses, and toolbox talks Ensure all work meets ISO quality standards, OEM specifications, and customer expectations Report non-conformance, participate in root cause analysis, and support corrective and preventative actions QUALIFICATIONS Education High School Diploma or equivalent (required) Mechanical engineering technician / degree or Journeyman Millwright Certification (Red Seal preferred) Valid Class 5 Driver’s License Valid Passport or ability to obtain one (for travel and training requirements) Knowledge, Skills & Experience Experience performing field service activities such as commissioning, laser scanning, alignment verification, inspections, and troubleshooting Experience in the repair, rebuild, and field service of rotating equipment in an industrial service environment Knowledge of centrifugal, slurry, and process pumps, including components, tolerances, and assembly procedures Ability to independently diagnose mechanical issues and develop practical repair solutions Proficient in reading and interpreting engineering drawings, layouts, and OEM documentation Basic computer proficiency, including Microsoft Outlook, Word, and Excel for reporting and documentation Willingness to travel to customer sites and work overtime or on short notice as required Effective verbal and written communication skills with customers, peers, and leadership Ability to work independently with minimal supervision while maintaining accountability Physical Requirements Frequent: Standing, walking, bending, squatting, kneeling Lifting, pushing, and pulling items up to 50 lbs. Occasional: Overhead work Climbing ladders or stairs Operating forklifts, cranes, and service trucks Wearing respiratory protection and other PPE as required KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. KSB makes hiring decisions based solely on qualifications, merit, and business needs at the time. We value employees who take the initiative and are committed to our company; Employees who take responsibility and for whom business success is the focus of their actions. In return, we offer fair framework conditions for collective wages and pensions, flexible working time models, individual training opportunities and the best career prospects.