Purchase Requisition Analyst (R2P Triage Analyst)

Job description

Kenvue is currently recruiting for a: Purchase Requisition Analyst (R2P Triage Analyst) What we do At Kenvue , we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Who We Are Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information , click here . Role reports to: R2P Triage Team Lead Location: Europe/Middle East/Africa, Czechia, Prague, Prague Work Location: Hybrid What you will do Purchase Requisition Analyst will be responsible for processing Purchase Requisitions in Indirect procurement categories and ensure compliance in the process. The Purchase Requisition Analyst (The R2P Triage Analyst) would also be responsible for ensuring seamless experience for the requestor/business partner when using the sourcing services by coordinating the process/interactions with Procurement. The Purchase Requisition Analyst is also responsible for ensuring compliance with the defined processes when engaging with the various end users (requestor, business partner, Ops or Strategic Sourcing and other fellow Senior Specialists). Key Responsibilities Triage & Concierge Management Performs transactional support pertaining to sourcing/purchase request triaging, buying support, and requisition completion. Provides end user support for the Ariba eMarketplace; Triaging low touch, high touch, and no touch (needing completion assistance) requisitions – following the category card instructions. Manage and resolve tickets requests in ServiceNow. Converts fully completed Purchase Requests into Purchase Orders based on applicable forms from Ariba guided buying (applicable for requests w/ Sourcing activities) Stakeholder Management/Customer Service/L3 Helpdesk Escalation: Deliver service excellence and maximize customer service satisfaction Identify, resolve and communicate critical user support issues in a timely manner. Execute Voice of the Customer (VOC) action plan from different stakeholders Maintain professional attitude during service delivery and resolution of issues Ensure proper and timely escalation of issues so that they are resolved to meet internal and external expectations Use a considerable amount of discretion in escalating issues to appropriate parties – co-workers, team leads and process managers Quality Management: Ensure issues are properly documented, prioritized, tracked, and resolved within the Service Level Agreements (SLA) Perform root cause analysis on recurring and/or quality issues Identify action plan for quality improvement Work with Third Party Service Providers and different business functions for action planning and execution Participate in Daily Management Systems to assess capacity, issues and focus areas What We Are Looking For Required Qualifications Academic background: Appropriate University/bachelor degree qualification is essential. A recognized qualification in procurement or R2P process would be considered an asset Experience: Required years of related experience: 1+ Years Languages: Fluent in English; nice to have: another European language is required out of Spanish, German, French, Italian, Dutch Desired Qualifications Demonstrated proficiency with Procurement & Finance/Accounting processes (Requisitioning, PO, Invoicing, General Ledger) Strong written and oral communication skills with the demonstrated ability to interact with various levels of the organization. Strong MS Excel, PowerPoint, and Word skills. Flexibility and adaptability in a fast-paced environment What’s In It For You: Employee Benefits: 5 weeks of vacation and 3 sick days Hybrid model of working / home office Pension Insurance Meal vouchers, Pluxee benefit cafeteria, Company products with discount Language courses contribution Referral award Public transportation allowance Bonus based on company policy Office Facilities: Nice area with restaurants with metro station 300 m from office Modern office with coffee and fruits, focus rooms Health and Wellness Benefits: On-site gym and massages Global wellbeing reimbursement, long term illness contribution, Accident, Life, and disability insurance Multisport card Parental leave and early returning parents program If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.