Q-commerce Specialties Account Manager (They/She/He)

Job description

Company Description Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description YOUR MISSION Q-Commerce is the second biggest category inside Glovo. We are currently building a strong team to re-invent how consumers buy their groceries and any other product in their city, making it more convenient and easy than ever. Be a key role in developing the Q Commerce Specialties Vertical in Poland. Specialties are grocery stores that focus on selling a specific category or type of grocery item. Unlike a general supermarket that stocks a wide range of food and household products, a specialty store focuses on a particular niche such as bakery&pastry, wellness, ice cream, sweets, coffee&tea, fishery, butchery or gourmet. THE JOURNEY Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner meetings and business reviews). Be responsible for our partners business performance, analyze their main KPIs and ensure growth MoM. Track and report performance metrics, build plans to enhance them. Drive data-backed decision-making - investigate underperforming campaigns, identify sales trends, and recommend strategic improvements. Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (Average Order Value, Conversion Rate, cross selling and upselling). Improve Glovo’s revenue through commission renegotiation. Get feedback from our partners and translate it into product, marketing and operations improvements. Understand, build action plans and follow up on churned and inactive partners. Stay abreast of industry trends, competitor activities, and market conditions to identify new opportunities for business growth. Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference. Qualifications WHAT YOU WILL BRING TO THE RIDE 2+ years of experience in Account Management and/or Business Consultancy - you’re comfortable reaching out to partners, making calls, and pitching solutions. Strategic thinking - you don’t just manage partners; you help them grow. Strong analytical and problem-solving skills - you understand complex client needs and tailor solutions accordingly. Excellent communication and negotiation skills - you know how to influence and build long-term relationships. You’re comfortable working in a high-growth and high-performance start-up environment. You have Polish proficiency and a very good command of English. We are always looking for the best candidates, so if you think you would be a good fit we would love to hear from you! Individuals representing diverse profiles, encompassing various genders , ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable. We believe driven talent deserves: 💪 Top-notch private health insurance to keep you at your peak. 🍔 Monthly Glovo credit to satisfy your cravings! 🏊 Free Multisport Card. 🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year and personal days off. 🏖️ 5 extra days of holidays. 🧠 Spanish or English classes. 👪 Enhanced parental leave. Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and checking out our Linkedin and website ! Additional Information At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here . Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website !