QA Analyst

Job description

Job Title: QA Analyst About Us: At Prompt, we are leading the charge in transforming healthcare with innovative B2B enterprise software solutions tailored for rehab therapy businesses. Our mission is to improve patient outcomes and streamline workflows for rehab therapy teams by harnessing the power of advanced technology. As part of our Quality Assurance team, you’ll help ensure that our products meet the highest quality standards and deliver meaningful value to our customers. We are building a team of ambitious, high-performing individuals who take ownership, move quickly, and think critically. Position Overview: As a QA Analyst at Prompt, you will be instrumental in ensuring the quality, consistency, and reliability of our software solutions. You will work closely with cross-functional teams—including product management, development, and design—to ensure our software meets the highest standards before it reaches our users. This role will focus primarily on manual testing efforts to verify that our software performs as expected and aligns with our company’s goals. You will also play an important role in helping Prompt evolve its QA practices by testing AI-enabled functionality and leveraging modern AI and agentic tools to improve testing efficiency, coverage, and insight. We are specifically looking for an ambitious self-starter who would be considered a high performer in any organization. The ideal candidate is highly detail-oriented, intellectually curious, proactive, and motivated by the opportunity to solve difficult problems in a fast-paced environment. Your work will directly impact the effectiveness of our solutions for rehab therapy teams, improving their ability to deliver exceptional care to patients. Your contributions will help drive the overall quality assurance strategy, ensuring that we continue to provide cutting-edge, reliable software to our clients. Why work for Prompt? - Big Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time. - Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists. - Healthy Approach: This isn't an investment bank. At Prompt you own your workload and the entire organization takes a liking to smart work (over hard work). - Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. Key Responsibilities: - Manual Testing: Perform functional, regression, smoke, and acceptance testing on new and existing features. - Bug Reporting: Identify, document, and communicate defects to the development team, ensuring timely resolution. - AI Testing: Test AI-enabled product features for accuracy, reliability, usability, edge cases, and unintended behaviors. - Leveraging AI and Agentic Tools: Use AI-assisted workflows to improve test planning, test case generation, exploratory testing, documentation, and overall QA efficiency. - Collaboration: Work closely with cross-functional teams including product, development, and design to review project requirements, provide input during the testing phase, and ensure alignment on quality expectations. - Documentation: Maintain accurate records of test plans, test cases, and results. Ensure clear and consistent documentation for stakeholders. - Prioritization and Risk Communication: Plan and manage daily QA work across multiple priorities, focus testing efforts on the highest-risk and highest-impact areas, and proactively communicate status, blockers, risks, and tradeoffs to stakeholders. - Continuous Improvement: Contribute insights to enhance testing processes, documentation standards, and workflows. Advocate for quality in every stage of the software development lifecycle. - Ownership and Execution: Take initiative, follow through on commitments, meet expected business results, and consistently look for ways to raise the standard of quality across the product and team. - Dependability and Follow-Through: Takes personal responsibility for the quality and timeliness of work, manages day-to-day priorities effectively, and consistently delivers expected results with limited oversight. - Prioritization and Organization: Able to manage multiple testing priorities, sequence work based on risk and business impact, adapt quickly when priorities shift, and clearly communicate tradeoffs or risks. Required Skills and Qualifications: - Experience: 3+ years of experience in a QA Analyst or similar role, preferably working with healthcare-related software, particularly in rehab therapy or similar domains. - Manual Testing: Solid experience with manual testing techniques such as functional, regression, smoke, and acceptance testing. - AI Testing and Tooling: Experience testing AI-enabled features or a strong demonstrated interest in learning how to evaluate AI outputs, identify edge cases, and use AI or agentic tools to improve QA workflows. - Test Documentation: Strong documentation skills for writing test cases, test plans, and bug reports. - Attention to Detail: Exceptional ability to identify issues and inconsistencies in software and provide actionable feedback. - Communication: Excellent written and verbal communication skills, with the ability to collaborate across teams. - Problem-Solving: Strong analytical skills with a focus on troubleshooting and resolving issues. - Team Player: Ability to work in a collaborative environment and adapt to shifting priorities. - High-Performance Mindset: Ability to consistently deliver high-quality work with strong follow-through, urgency, and ownership. Proactively communicates progress, escalates risks early, and takes initiative to improve outcomes when timelines, quality, or expected results may be at risk. Preferred Qualifications: - Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience is a plus - Technical Knowledge: Familiarity with web technologies, APIs, and database testing (including proficiency with SQL). - AI Familiarity: Familiarity with AI agents, prompt-based workflows, or other AI-assisted productivity tools. - Healthcare Software Experience: Experience working with healthcare, rehab therapy, or other regulated software environments. Perks: What We Offer: - Competitive salaries - Remote/hybrid environment - Potential equity compensation for outstanding performance - Flexible PTO - Company-wide sponsored lunches - Company paid disability and life insurance benefits - Company paid family and medical leave - Medical, dental, and vision insurance benefits - Discounted pet insurance - FSA/DCA and commuter benefits - 401k - Complimentary subscription to digital fitness classes and wellness content - Recovery suite at HQ – includes a cold plunge, sauna, and shower Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department. Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees. Prompt Therapy Solutions, Inc is an E-Verify Employer.