QA Engineer

Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way. ## **About The Role** At Forward, we're building a world-class fintech platform to empower small businesses. Our engineering team isn't just a support function, we're a core driver of the business. We use data from dozens of third-party vendors to fuel our AI/ML initiatives and create a more sophisticated financial ecosystem. We need a QA Engineer to help build and execute the testing strategy that supports our architectural vision and our next phase of growth. We're growing our QA team and looking for a QA Engineer to help ensure quality across our integrated platform and our expanding portfolio of AI-powered workflows. Our underwriting, servicing, and customer operations all flow through Salesforce and a connected ecosystem of internal services and increasingly, LLM-driven features that require a different kind of rigor to test well. This is a great opportunity to grow your QA craft in a fast-paced fintech environment: building out automation coverage, applying modern AI-powered testing tools, and helping raise the bar on quality across the team. You'll take ownership of testing critical workflows end-to-end, contribute to our shift from manual testing toward a comprehensive automation suite, and help ensure the reliability and security our customers depend on. We need someone who thinks in frameworks, pipelines, and repeatable systems rather than manual regression checklists. You'll work closely with our QA lead, senior QA and engineering to shape how we test, not just execute against a plan handed to you. ## **What You'll Do** - Design and maintain automated end-to-end tests for our ecosystem of internal and external systems - Apply evaluation frameworks for AI and LLM-powered features — helping define what "good output" looks like for the workflows you own, catching regressions in prompt behavior, and testing the non-determinism that comes with generative AI - Partner with engineers to embed testing into CI/CD pipelines so quality signals surface early, not at release time - Contribute to a growing quality culture by sharing testing practices with engineers and following the standards that help the team scale - Practice shift-left testing in your own work, and help engineers on your team do the same ## **What We're Looking For** **Required** - 2–4 years in QA or test engineering, with meaningful time spent in automation-first environments - Proficiency in test automation including APIs and SPAs - Familiarity with tools like Postman, Playwright, Jira, Datadog or equivalent - Experience testing third-party implementations and Salesforce-adjacent integrations - Genuine interest in AI and a desire to go deep on how to test it well and use it to test - A strong desire to take ownership of your work, collaborate with teammates, and strengthen a business through quality products - Experience building relationships and collaborating with engineers and product managers - Comfort working through ambiguity as processes and standards are still being defined - Deep curiosity and a self-starter attitude **Nice to Have** - Experience with low-code/AI-assisted test automation platforms (ex. Mabl, Tricentis Tosca, Katalon Studio, Testsigma, and Leapwork) - Prior startup experience - Exposure to testing AI or LLM outputs — prompt evaluation, output grading, regression testing for generative systems, or similar - Fintech or regulated-industry exposure - Solid technical skills: ability to read application code, understanding of software testing architecture, and experience with CI/CD, Git, and cloud infrastructure (AWS preferred) **Our Culture: The Forward Compass**The **Forward Compass** is the standard we hold for ourselves and one another—guiding how we lead, collaborate, and show up every day to move in the same direction. - **Back the Builders:** We are wired to fuel customer progress, not just provide support. - **Rooted in People**: We create an environment that balances deep connection with the extreme ownership and honesty required to reach our highest potential. - **Flying V**: We move through coordinated effort with speed and urgency to achieve what no individual could do alone. - **Always Forward**, Never Finished: We pursue growth with a relentless drive that keeps us ahead of the competition. **About Us**Forward Financing is a fintech company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, Forward is committed to funding more of the millions of small businesses nationwide. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver approvals within hours and funds that same day – giving more businesses the financial opportunity they need to thrive. Plus, with their dedicated teams and award-winning service, customers get personalized support when they need it most. Since 2012, Forward has expanded access to capital by providing over $5+ billion in funding to more than 100,000 small businesses. The company is A+ rated by the Better Business Bureau with an Excellent / 4.7 stars rating on [](http://Trustpilot.com). Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is dedicated to empowering both its team and the customers they serve, helping them succeed and thrive. **Equal Opportunity Employment Information**It is the policy of Forward Financing to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. We welcome and encourage applications from people with disabilities. Please let us know should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, we use AI tools to assist with candidate screening and assessment.