QA Engineer II

Job description

**What is Box?** Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. **Why Box needs you:** Box is looking for a highly skilled QA Engineer to support our Salesforce-based sales and customer success capabilities. In this role, you will be responsible for ensuring the quality of changes and solutions released for these critical systems. You will develop and execute comprehensive test plans, oversee UAT test case execution, and document defects using approved standards and tools. Your expertise in creating and maintaining test automation scripts will contribute to the growth of Box's automation library. Additionally, you will identify operational bottlenecks within Salesforce-based sales and customer success processes, streamline operations, and enhance efficiency. Creating training materials and operating manuals specific to these systems will also be part of your responsibilities. With strong estimation skills, you will ensure thorough testing coverage by estimating effort required for enhancements and projects related to Salesforce-based sales and customer success. Joining Box as a QA Engineer means being part of a dynamic IT organization focused on excellence in execution and service delivery. Your contributions will directly impact Box's ability to deliver high-quality products while maintaining seamless operations. **What you'll do:** - Develop and execute comprehensive test plans for Salesforce-based sales and customer success systems to ensure high quality of changes and solutions released. - Oversee the review and execution of UAT test cases for Salesforce-based sales and customer success systems while accurately documenting defects using approved standards, processes, and tools. - Create and maintain test automation and performance scripts with the goal of growing our automation library, regression suite and automating daily activities - Identify operational bottlenecks and areas of improvement within Salesforce-based sales and customer success processes, working towards streamlining operations and enhancing efficiency. - Create and maintain training materials and operating manuals that support QA standards specific to Salesforce and NPI systems. - Estimate the level of effort required for testing enhancements and projects related to Salesforce-bassed sales and customer success, ensuring thorough testing coverage. - Provide regular reports on the quality of products, software development lifecycle processes, as well as recommendations to delivery teams regarding the risk associated with promoting solutions for production use in relation to Salesforce-based sales and customer success systems. **Who you are:** We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box. - Educational background with a Bachelor's degree in Computer Science or related field - 2+ years of experience preferably in Salesforce testing or any other CRM system, functional testing, and automation testing - Proficiency in writing test cases and test plans for functional, automation, and regression testing - Experience with tools such as Jira, X-ray (for writing test cases), Salesforce, Cursor/Claude/OpenAI (any AI tool used to automate testing activities) - Demonstrated expertise in quality defect tracking, auditing, and testing processes - Excellent communication skills both verbally and in written form - Ability to work in matrixed team environment while maintaining organization and accurate tracking of deliverables **Percentage of Time Spent:** - 25% partnering with stakeholders to understand use cases and developing quality/acceptance criteria for new opportunities/enhancements/issues/bugs - 50% leveraging your technical knowledge to ensure quality is woven through the delivery of all our solutions - 15% Creatively exploring opportunities, individually and/or with others, to proactively “10x” how our systems work and how we can optimize as a team - 10% Continuously learning through training, self study, conferences, and mentorship programs **BENEFITS** Check out the [overview of Life at Box](https://careers.box.com/en/life-at-box/) which include general perks and benefits. Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process. At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in.If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply! **EQUAL OPPORTUNITY** We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. For details on how we protect your information when you apply, please see our [Personnel Privacy Notice](https://cloud.app.box.com/v/BoxPersonnelPrivacyNotice). For more details on how Box Poland protects your information, please see our [Supplemental Personnel and Candidate Privacy Notice](https://cloud.box.com/s/tyclibn73pmofpdub2x65639ykknbiwj). #LI-Hybrid #LI-VM1