QA Manager

Job description

About Us As a leading provider of high-quality food and beverage ingredients, we work with farming communities across the globe to grow, source and produce ingredients that are good for consumers, farmers, and the world around us. We supply household food brands and manufacturers worldwide with cocoa, coffee, dairy, nuts and spices ingredients which are often grown on our own farms and estates and sourced from hundreds of thousands of farmers across ~50 countries. Along with our diverse manufacturing and innovation capabilities, this means we can provide ingredients for a range of products, from a plant-based latte mix to an almond based snack bar or a dairy-free ice cream. Making a positive impact on people and planet is a core component of our Purpose, to be the change for good food and a healthy future. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable, and transparent supply. And whoever we’re with, whatever we’re doing, we always make it real. Product Information Cocoa We are a leading supplier of cocoa beans and cocoa ingredients, including cocoa powder, cocoa butter, and cocoa liquor, ranking among the top three processors worldwide. We are a cocoa supplier that provides great natural cocoa ingredients to customers all over the world, working with partners across the supply chain to create indulgent treats for consumers while helping to provide a positive future for cocoa. We work closely with our customers to inspire new concepts and solve for challenges they face in developing new cocoa products for their consumers, while delivering value to their business. Building on two decades of supporting farmers and cocoa-growing communities, around the world, we launched Cocoa Compass in October 2019, with the report published in 2024 winning Sustainability Report of the Year at the UK Green Business Awards! It sets challenging goals to tackle the key issues facing the cocoa supply chain by 2030, with interim milestones for action. We are proud to have already achieved, in 2020, 100% traceability and deforestation monitoring in our direct cocoa supply chain. We source from nine regions across Africa, South America and Asia and operate processing, milling, and refining facilities close to major consumption markets in Europe, the Americas, and Asia. Our cocoa brand portfolio includes deZaan, with over 100 years of excellence, Unicao, Joanes, Macao, Husyman, as well as Britannia specialty fats Quality Assurance Manager We are seeking an experienced and proactive Quality Assurance Manager to lead our quality, food safety, and regulatory compliance programs within a manufacturing environment. This role is responsible for ensuring compliance with customer requirements, food safety standards, and industry regulations while driving continuous improvement initiatives and fostering a strong quality culture across the organization. The successful candidate will oversee quality systems, audits, certifications, supplier quality programs, customer complaint management, and food safety risk assessments. As a key member of the leadership team, you will collaborate closely with Production, Engineering, Logistics, Commercial teams, customers, suppliers, and certification bodies to ensure the highest standards of product quality and food safety. Key Responsibilities Lead quality, food safety, and regulatory compliance activities across the site. Manage audits, certifications, supplier quality programs, and compliance systems. Drive customer complaint resolution, risk assessments, and corrective and preventive actions. Develop and enhance quality management and food safety systems. Serve as the primary contact for customers and suppliers on quality-related matters. Lead, coach, and develop the Quality Assurance team. Support continuous improvement initiatives and quality-related projects. Requirements Bachelor's Degree in Food Science, Food Technology, Biological Sciences, or a related field. Minimum 5 years of experience in Quality Assurance or Food Safety within the food or pharmaceutical industry. Strong knowledge of HACCP, food safety risk management, auditing, compliance management, and supplier quality assurance. Familiarity with food safety and quality standards such as ISO, HACCP, Halal, Kosher, BRCGS, IFS, and FSSC 22000. Strong leadership, communication, stakeholder management, and problem-solving skills. ofi is an equal opportunity employer and values diversity. All qualified applicants will receive consideration for employment without regard to racial or ethnic origin, color, age, religion or belief, sex, nationality, disability, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by applicable law. Applicants are requested to complete all required steps in the application process including providing a resume/CV in order to be considered for open roles.